Jennifer Arms
Anderson,IN
Summary
Dynamic hospitality professional with extensive experience at DT'S R-Bar, excelling in staff training and customer service. Proven track record in cash handling and inventory management, enhancing operational efficiency and customer satisfaction. Recognized for crafting innovative cocktails and fostering a loyal clientele through exceptional service and engaging personality.
Overview
2024
2024
years of professional experience
Work History
Head Bartender
DT'S R-Bar
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
Assistant Director of Environmental Services
St Vincent Hospital
05.2021 - 05.2023
- Maintained security for property, supplies and operating funds to reduce theft or loss.
- Streamlined workflow processes for increased productivity and improved overall department performance.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services essential for maintaining facility standards.
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Collaborate with Type administration and other departments to provide world class service.
- Ensured compliance with regulatory requirements through regular audits, inspections, and employee training.
- Led housekeeping team of Number staff to support EVS operations.
- Mentored new employees facilitating their integration into the team while improving overall job satisfaction levels.
- Optimized resource utilization by effectively allocating personnel, equipment, and budget to meet operational demands.
- Implemented new technology solutions to improve communication, tracking, and reporting within the environmental services team.
- Monitored and maintained operating budgets by managing supplies and equipment inventory.
- Provided exceptional customer service addressing concerns related to environmental management promptly.
- Procured cost-effective materials contributing to significant savings without compromising on quality or efficiency.
- Established key performance indicators to regularly monitor progress toward environmental goals and make necessary adjustments in operations.
- Recruited, interviewed, hired and developed staff performance through regular and timely assessments.
- Led staff recruitment efforts ensuring a competent workforce dedicated to maintaining high-quality standards in environmental services.
- Reduced waste production by introducing sustainable practices and recycling initiatives.
- Complied with health, safety, OSHA and industry regulatory agencies to minimize hazards and support safe and healthy work environment.
- Enhanced facility cleanliness by implementing efficient cleaning procedures and staff training programs.
- Maintained and improved customer and patient satisfaction with consistent follow-up.
- Implemented change to environmental service program to enhance desirability of facility.
- Promoted workplace safety culture through ongoing education, policy enforcement, and identification of potential hazards.
- Conducted staff meetings and communicated with members of other departments to coordinate housekeeping activities.
- Conducted regular risk assessments identifying areas for improvement in environmental health practices.
- Facilitated cross-departmental collaboration for cohesive execution of sustainability projects and initiatives.
- Increased employee satisfaction by developing a positive work environment and fostering teamwork within the department.
- Performed regular inspections and evaluations of facility to recommend and facilitate action items.
- Managed staff scheduling efficiently to ensure adequate coverage during peak times while minimizing labor costs.
- Conducted thorough investigations into environmental incidents, identifying root causes, and implementing corrective actions to prevent future occurrences.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Supervised and directed daily work of team of Number sanitation personnel.
- Stored chemicals in compliance with Name regulations.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Education
GED - General Studies
Highland High School
Anderson, IN2000
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Managing cash register
- Strong communication skills
- Cash handling
- Customer service
- Suggestive selling
- Measurement accuracy
- Cost control
- Sales promotion
- Sales and upselling techniques
- Team leadership
- Safe food handling procedures
- Drink pairing
- Reconciling cash drawers
- Customer service expertise
- Hospitality service expertise
- Highly reliable
- Outgoing personality
- Staff management
- Food service
- Engaging personality
- Handling difficult customers
- Complex Problem-solving
- Responsible alcohol service
- Professional appearance
- New hire training
- Service-oriented mindset
- Beverage preparation
- Clear and effective communication
- Basic accounting
- Inventory
- Payment processing
- Food running
- Food preparation
- Changing beer kegs
- Dining room management
- Ordering bar supplies
- Excellent judgment
- Liquor restocking
- Recipe and menu memorization
- Beverage supply orders
- Outstanding customer service
- Identification verification
- Courteous
- Able to stand number hours
- Cash and credit transactions
Timeline
Assistant Director of Environmental Services
St Vincent Hospital
05.2021 - 05.2023
Head Bartender
DT'S R-Bar
GED - General Studies
Highland High School
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