Jennifer Armstrong
Chesterfield,VA
Summary
Highly-motivated business professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and great multi-tasking skills.
Overview
16
16
years of professional experience
Work History
Director of Operations
Richmond Nephrology Associates
Richmond , VA
2021.02 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Ensured compliance with applicable laws, regulations, industry standards.
- Organized and oversaw work schedules of departmental managers.
Office Manager
Richmond Nephrology Associates
Richmond , VA
2018.09 - 2021.02
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees.
- Delegated work to staff, setting priorities and goals.
- Organized and oversaw work schedules of staff.
- Assessed reports and adjusted workflows to realign with targets.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Worked with management team to develop operational goals aligned with business strategy.
- Prepared detailed reports outlining operational results on a regular basis.
- Ensured compliance with applicable laws, regulations, industry standards.
- Monitored inventory levels to ensure adequate stock was available at all times.
Compliance Manager
Richmond Nephrology Associates
Richmond , VA
2013.01 - 2018.09
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Created reports outlining compliance activities.
- Maintained detailed records of all compliance related activities.
- Served as a primary contact with regulators during external audit reviews.
Registered Medical Assistant
Richmond Nephrology Associates
Richmond , VA
2009.03 - 2013.01
- Performed patient assessments, including vital signs and medical history documentation.
- Collected and prepared laboratory specimens for analysis..
- Performed quality control measures for accuracy of test results.
- Provided instruction to patients on medication usage and treatment plans.
- Verified insurance coverage and processed payments from patients.
- Maintained clinical records according to HIPAA regulations.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Processed prescription refills in accordance with established protocols.
- Managed daily data entry into electronic health record systems.
- Incorporated outside records into charts and EHR.
Patient Specialist
Richmond Nephrology Associates
Richmond , VA
2008.01 - 2009.03
- Provided customer service to patients and families in a medical setting.
- Managed front desk operations including greeting visitors and patients upon arrival.
- Assisted with patient registration, scheduling appointments, and verifying insurance coverage.
- Collected co-pays and payments from patients for services rendered.
- Answered incoming calls and provided assistance to callers as needed.
- Served as liaison between the physician's office, hospital staff, other healthcare providers, and insurance companies.
- Processed referrals for specialist visits according to established guidelines.
- Reviewed patient charts prior to appointment arrival to ensure accuracy of information entered into system.
- Explained policies, procedures and services to patients.
Education
Associate of Applied Science -
Medical Careers Institute
Richmond, VA03.2009
Skills
- Administrative Management
- Operations Management
- Strategic Planning and Execution
- Leadership Training
- Process Improvements
- Business Management
- Quality Assurance
- Schedule Management
- Employee Development
- Customer Service Management
- Performance Evaluation and Monitoring
- Recruitment
- Hiring and Onboarding
Affiliations
- Board Member of the RMGMA (Richmond Medical Group Management Association)
- Member of the MGMA and VMGMA
- Member of the HCCA (Health Care Compliance Association)
References
References available upon request.
Timeline
Director of Operations
Richmond Nephrology Associates
2021.02 - Current
Office Manager
Richmond Nephrology Associates
2018.09 - 2021.02
Compliance Manager
Richmond Nephrology Associates
2013.01 - 2018.09
Registered Medical Assistant
Richmond Nephrology Associates
2009.03 - 2013.01
Patient Specialist
Richmond Nephrology Associates
2008.01 - 2009.03
Associate of Applied Science -
Medical Careers Institute
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