Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Armstrong

Natchitoches,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

CSR Specalist

Redline Rentals
04.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Provided primary customer support to internal and external customers.

Worker

Hobby Lobby
02.2021 - 02.2021
  • Worked fast to complete tasks and meet daily deadlines.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Restocked items on shelves and bins to keep inventory available.

Manager on Duty

Dollar General
03.2020 - 05.2020
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Janitorial Lead

Natchitoches Parish School Board
06.2019 - 02.2020
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.

Manager

Advanced Communications & Electronics
10.2015 - 09.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

High School Diploma -

PCA
Provencal, LA
05.1997

Skills

  • Customer Focus
  • Complaint Handling
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Microsoft Outlook
  • Computer Proficiency
  • Customer Relations
  • Payment Processing
  • Documentation

Timeline

CSR Specalist

Redline Rentals
04.2021 - Current

Worker

Hobby Lobby
02.2021 - 02.2021

Manager on Duty

Dollar General
03.2020 - 05.2020

Janitorial Lead

Natchitoches Parish School Board
06.2019 - 02.2020

Manager

Advanced Communications & Electronics
10.2015 - 09.2017

High School Diploma -

PCA

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Jennifer Armstrong