Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Affiliations
COURSES
Timeline
Generic

JENNIFER AROCHA

BRONX,US

Summary

Experienced Project Coordinator with a background in managing complex projects across various industries. Possess strong leadership skills, adept at coordinating cross-functional teams and effectively communicating project goals to ensure seamless execution. Known for problem-solving abilities and strategic planning expertise to drive project success. Have contributed positively by improving workflow processes and meeting objectives on time in previous roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Coordinator/Legal Assistant

City Bar Justice Center
New York, NY
01.2023 - Current
  • Conduct thorough case assessments and eligibility screenings for Chapter 7 bankruptcy filings.
  • Explain the bankruptcy process in a clear, non-legal manner to help clients understand their options and reduce confusion around legal procedures.
  • Coordinate virtual and in-person legal clinics in partnership with large law firms, including scheduling clients, preparing intake materials, and accommodating accessibility or language needs.
  • Work under the supervision of a bankruptcy attorney to ensure that client-facing information is accurate and compliant with legal standards.
  • Familiar with the PACER website to conduct thorough research and retrieve relevant information on Chapter 7 bankruptcy cases, including debtor details, case status, and court documents.
  • Manage two projects: Consumer Bankruptcy and Student Loan Initiative, applying project management principles to ensure timely completion of deliverables, adherence to deadlines, and effective client engagement, and satisfaction.
  • Utilize Loomly.com to schedule, manage, and monitor social media content aligned with campaign goals, and stakeholder expectations.
  • Collaborate with public libraries and nonprofit partners to deliver educational presentations for student loan borrowers, reaching diverse communities across the city.
  • Track outreach impact using Excel dashboards and content delivery metrics via Loomly, providing transparent deliverables to stakeholders and funders.
  • Train and mentor law students on proper case management protocols, ensuring compliance with legal standards, and improving client service outcomes.
  • Certified Notary Public providing notarization services as part of client and project support.
  • Refer clients to the social work team to help secure vital resources, such as housing, food assistance, mental health support, and legal aid.

Service Coordinator

Therapeutic Resources
Queens, NY
06.2017 - 12.2022
  • Served as the primary contact between service providers and parents.
  • Helped families identify and prioritize concerns while adhering to local and NYS EIP guidelines.
  • Conducted home visits, and maintained documentation to comply with state regulations.
  • Assisted eligible children and their families in accessing Early Intervention services, and other services in the Individualized Family Service Plan (IFSP).
  • Managed the ongoing process of coordinating the provision of services and referrals to other community resources.
  • Facilitated timely delivery of services and transitions from the Early Intervention Program to the Committee on Preschool Special Education.
  • Empowered parents through education on early intervention processes, fostering informed decision-making, and active participation.

Care Management Coordinator

Community Health Network
New York, NY
04.2017 - 06.2017
  • Provided care coordination services to 65 or more chronically ill patients and collateral persons.
  • Conducted home and field visits for support and clinical guidance.
  • Served clients at the clinic by completing needs assessments, and developing patient-focused care plans.
  • Worked with medical staff to develop and coordinate care plans based on Health Home chronic disease care coordination model standards.

Education

Associates in Arts -

CUNY Kingsborough Community College
Brooklyn, NY

Bachelor of Arts - Psychology

CUNY Hunter College
New York, NY

Skills

  • Zoom
  • Canva
  • Case management
  • Legal research
  • Salesforce
  • Project coordination
  • Project management
  • Microsoft Suite (experienced)
  • Google Suite (Skillful)
  • Telephone and email etiquette
  • Organizational skills
  • Notarization
  • Social media management
  • Client advocacy
  • Time management abilities

Certification

Certified Notary Public

Languages

English (Native), Spanish (Native)

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Affiliations

  • Committee Member - City Bar Justice Center
  • Participated in bi-monthly meetings to address DEI issues relevant to CBJC operations.
  • Developed and proposed DEI best practices to management, focusing on internal operations, stakeholder relations, and institutional impact.
  • Promoted initiatives that advance racial, social, and economic justice within the organization and clients.

COURSES

Google Project Management - Coursera

Timeline

Project Coordinator/Legal Assistant

City Bar Justice Center
01.2023 - Current

Service Coordinator

Therapeutic Resources
06.2017 - 12.2022

Care Management Coordinator

Community Health Network
04.2017 - 06.2017

Associates in Arts -

CUNY Kingsborough Community College

Bachelor of Arts - Psychology

CUNY Hunter College

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