Jennifer Arose
Saint Cloud ,FL
Summary
Adept at problem-solving and team leadership, I excelled as a Bakery Team Member at Fresh Market, enhancing customer satisfaction through empathetic service and effective conflict resolution. Skilled in communication and planning, I consistently delivered high-quality support, demonstrating reliability and a client-centric approach without the need for supervision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bakery Team Member
Fresh Market
Pensacola, FL
11.2022 - Current
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Managed calls to respond to inquiries and resolve concerns
- Recommended products and services to members and educated customers about relevant offerings
- Acted as company ambassador, professionally delivering a high level of service and high-quality support to every customer
- Answered calls or emails from customers and assisted with special requests or resolving complaints
Package Handler
FedEx
Orlando, FL
11.2021 - 10.2022
- Handled packages with care, transported items from one location to another
- Lifted boxes and utilized proper equipment for each individual situation
- Repaired packages, and made sure each package went to the correct destination
- Communicated with colleagues and filled in management roles when the manager was not present
Education
Associate of Arts Degree - A.A.
Valencia College
Kissimmee, FL04.2022
Skills
- Time preservation
- Problem solving
- Team leadership
- Communication
- Active listening
- Discipline understanding
- Client-Centric Approach
- Planning and organization
- Interpersonal skills
- Conflict resolution
- Reliability
- Management
- Language Proficiency
Languages
English
Certification
- Computer and Fundamentals course
- Psychology and Developmental Psychology course
Accomplishments
- Took peer counseling in high school and was promoted to Peer Counselor in my senior year
Affiliations
- Tennis and reading
References
References available upon request.
Timeline
Bakery Team Member
Fresh Market
11.2022 - Current
Package Handler
FedEx
11.2021 - 10.2022
Associate of Arts Degree - A.A.
Valencia College
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