Jennifer Arwood
Maryville
Summary
Knowledgeable EKG/EEG Technician with solid background in conducting EKG and EEG procedures and patient monitoring. Experienced in supporting diagnostic processes and ensuring accurate recordings. Demonstrates ability in maintaining equipment and collaborating effectively with healthcare teams. Committed to maintaining confidentiality while delivering exceptional patient care and support in high-pressure environment.
Overview
24
24
years of professional experience
Work History
EKG/EEG Technician
Prisma Health Blount Memorial Hospital
02.2025 - Current
- Worked in a fast paced environment taking EKG's in emergency situations and on a routine basis.
- Processed cardiac diagnostic test reports by transcribing, logging, copying and distributing reports as needed.
- Performed EEG's on call and as requested based on availability.
- Conducted electroencephalogram (EEG) tests to assess patients' neurological function.
- Assisted in preparing patients for EEG procedures, ensuring comfort and understanding of the process.
- Collaborated with healthcare professionals to analyze EEG results for effective patient diagnosis.
Pre-Admission Department Assistant
Covenant Health-Parkwest Medical Center
03.2024 - 02.2025
- Provided administrative support to ensure smooth departmental operations.
- Assisted in maintaining accurate records and documentation processes.
- Handled incoming communications, directing inquiries to appropriate staff.
- Responsible for scheduling and re-scheduling pre-testing appointments.
- Checked lab results on each patient, reporting abnormal labs to the appropriate provider.
- Researched patients' medical history and requested labs, images, and test results as needed.
- Collaborated with team members to enhance workflow efficiency.
Patient Service Representative
Covenant Health Care-Fort Loudoun Primary Care
07.2023 - 02.2024
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Assisted patients with inquiries, ensuring timely access to services and resources.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Verified insurance eligibility and coverage for patients.
- Received and recorded changes in patient information.
Health Unit Coordinator (HUC)
Covenant Healthcare-Parkwest Medical Center
08.2020 - 07.2023
- Coordinated patient admissions and discharges, ensuring efficient workflow and communication with medical staff.
- Managed scheduling of patient appointments, optimizing clinic operations and reducing wait times.
- Processed and maintained accurate patient records using electronic health record systems.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Ensured STAT Orders are brought to the attention of licensed nursing personnel.
- Assisted physicians in obtaining reports from lab, radiology, etc.
- Responded to patient call lights to expedite appropriate follow-through.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Ran vitals and EKG's on patients when staffing was low.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Retail Sales Associate
Cracker Barrel
02.2019 - 08.2021
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experience.
- Performed both sales floor and cash stand responsibilities throughout a shift
- Answered the telephone in a pleasant manner and ensure guests' needs were met.
- Executed visual merchandising strategies, creating appealing product presentations that drove sales growth.
- Monitored customers for signs of security concerns and escalated issues to management.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Diet Clerk
Morrison Healthcare-Fort Loudoun Medical Center
12.2019 - 08.2020
- Developed and maintained accurate dietary menus based on patient needs and preferences.
- Assisted patients in completing menu selections in compliance with prescribed diet as assigned by dietician.
- Offered alternatives to menu as allowed on prescribed diet in accordance with food allergies or sensitivities, cultural, ethnic, or religious preferences when patient inquired or needed additional selections.
- Prepared and distributed supplements, tube feedings, and external formula in an accurate and timely manner.
Chart Capture Representative
TeamHealth
01.2018 - 09.2019
- Performed daily reconciliation of charts received to ED log totals, within set TeamHealth timeframes and productivity standards
- Enhanced company reputation by providing exceptional customer service and support.
- Reconciled patient charts and recovered straggler charts.
- Identified and reported OnBase chart flow issues.
Substitute Teacher, K-12
Seguin Independent School District
08.2014 - 12.2017
- Managed classroom behavior effectively, fostering a positive and respectful learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Collaborated with full-time teachers to ensure continuity of instruction and support individual student needs.
- Adapted instructional materials for diverse learning styles, promoting inclusivity in the classroom.
- Engaged students through interactive activities, enhancing participation and understanding of subject matter.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Associate Pastor
Hillcrest Church
05.2016 - 10.2017
- Provided pastoral care and counseling, addressing individual needs within the congregation.
- Collaborated with church leadership on strategic planning, aligning mission objectives with community needs.
- Led educational initiatives, improving biblical literacy among diverse age groups.
- Mentored junior staff and lay leaders, cultivating leadership skills within the congregation.
- Provided spiritual care through visitation, counseling, and prayer.
- Conducted home visits to offer prayerful support during times of crisis or illness, demonstrating compassion towards those in need.
- Interviewed and provided feedback regarding all new hires for the church.
- Created all handbooks and policies of the organization.
- Provided oversight of "HUGS" program (Hospitality, Ushers, Greeters, and Security), which included scheduling, training, and coordination of quarterly meetings; also responsible for investigating any security breach-including reviewing of footage and reporting results.
Children's Ministry Director
Hillcrest Church
05.2012 - 05.2016
- Developed and implemented engaging curriculum for children's programs, fostering spiritual growth and development.
- Recruited, trained, and mentored volunteer staff, enhancing program delivery and participant engagement.
- Organized community outreach events to promote children's ministry initiatives, increasing participation and visibility.
- Evaluated program effectiveness through participant feedback, leading to continuous improvement in service offerings.
- Prepared sermons, power point, music, and all videos needed for sermons.
- Responsible for opening, closing, and ensuring AC/heat and lights were turned on and off in all children's areas.
- Maintained yearly budget.
Assistant Youth Pastor
Hillcrest Church
12.2007 - 05.2012
- Developed youth programs to enhance engagement and spiritual growth.
- Mentored youth leaders, fostering leadership skills and personal development.
- Coordinated community outreach events to strengthen church involvement and support.
- Implemented curriculum tailored to diverse age groups, improving retention and participation.
- Collaborated with families to provide support and resources for youth challenges.
- Mentored youth ages 11-18.
Assistant Youth Pastor
First Assembly of God Church
01.2002 - 03.2006
- Streamlined administrative processes leading to improved efficiency in managing youth group activities and events.
- Promoted volunteer opportunities within the church community, motivating young people to serve others as part of their faith journey.
- Established strong relationships with parents and families to support open communication and foster a positive environment for the youth.
- Implemented strategies for recruiting new volunteers while maintaining ongoing training sessions for current leaders within the ministry team.
- Assisted in developing innovative programs for spiritual growth, resulting in increased participation and commitment among young attendees.
- Enhanced youth engagement by integrating creative activities and relevant discussions into weekly meetings.
Mother's Day Out Director
Faith Bridge Church
08.2001 - 05.2002
- Tasked with program inception.
- Interviewed and hired all employees.
- Responsible for purchasing furniture and supplies.
- Wrote all policies and handbooks.
- Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and productivity.
- Developed and executed comprehensive business plans aligned with organizational goals to drive growth and innovation.
- Managed budget allocations, ensuring optimal resource utilization for various projects and departments.
- Fostered a culture of continuous improvement by spearheading training programs for staff development and engagement.
Education
English Literature
San Jacinto College
Pasadena, TX06-2001
Skills
- Comprehensive patient management
- Confidentiality adherence
- Systematic data documentation
- Data signal analysis
- Electrode application
- CPR certification
- Effective communication
- Active listening
- Adaptability and flexibility
- Problem resolution
- Electronic health records
- Relationship building
- Health and safety procedures
- Technical troubleshooting
Accomplishments
(Through collaborative efforts)-Parkwest Medical Center's "Innovative and Collaborative Approach to a Surgical Navigation Center" team was awarded The President's Excellence Award (2024)
(Through collaborative efforts)-Hillcrest Church was awarded "Best Place to Worship" four years in a row (2013-2016)
Timeline
EKG/EEG Technician
Prisma Health Blount Memorial Hospital
02.2025 - Current
Pre-Admission Department Assistant
Covenant Health-Parkwest Medical Center
03.2024 - 02.2025
Patient Service Representative
Covenant Health Care-Fort Loudoun Primary Care
07.2023 - 02.2024
Health Unit Coordinator (HUC)
Covenant Healthcare-Parkwest Medical Center
08.2020 - 07.2023
Diet Clerk
Morrison Healthcare-Fort Loudoun Medical Center
12.2019 - 08.2020
Retail Sales Associate
Cracker Barrel
02.2019 - 08.2021
Chart Capture Representative
TeamHealth
01.2018 - 09.2019
Associate Pastor
Hillcrest Church
05.2016 - 10.2017
Substitute Teacher, K-12
Seguin Independent School District
08.2014 - 12.2017
Children's Ministry Director
Hillcrest Church
05.2012 - 05.2016
Assistant Youth Pastor
Hillcrest Church
12.2007 - 05.2012
Assistant Youth Pastor
First Assembly of God Church
01.2002 - 03.2006
Mother's Day Out Director
Faith Bridge Church
08.2001 - 05.2002
English Literature
San Jacinto College
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