Jennifer Asiago
Louisville,KY
Summary
Results-driven customer support specialist and case manager with 10 years of experience assisting customers and clients with focus on performance.
Consistently achieves goals in revenues, new account development and product sales. Results-driven professional skilled at creating engaging approaches to build trust with existing and prospective customers. Talent for building relationships, cultivating partnerships, retaining top accounts and growing sales.
Overview
9
9
years of professional experience
Work History
Education Coordinator
Home Services Real Estate Academy
Louisville, KY
04.2022 - Current
- Served as a resource for students seeking guidance on academic matters, fostering strong relationships with students.
- Attended professional educational and developmental meetings to support accreditation and licensure requirements.
- Managed resources effectively by budgeting for supplies, staffing, and other essential components of successful educational programming.
- Implemented student assessment and evaluation processes, aiding program success.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Championed the use of technology in educational settings by researching, evaluating, and implementing new tools to enhance learning experiences for students.
- Tracked educational program progress to identify strengths and opportunities.
- Designed or used assessments to monitor student learning outcomes.
- Coordinated special events such as guest speakers, and extracurricular activities to enrich the overall educational experience for students.
- Evaluated program effectiveness using data analysis techniques to assess student performance trends and inform future adjustments.
- Planned, administered and controlled budgets and produced financial reports.
- Organized and allocated resources required to meet needs of students and instructors.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Created a welcoming atmosphere for all stakeholders involved in the education process through open lines of communication and transparent decision making.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
Receiving Team Member
Macy's
Louisville, KY
01.2022 - Current
- Put together pallets for restocking and sales teams to replenish sales floor.
- Maintained accurate computer inventory by entering data from incoming and new shipments.
- Staged, down stacked and transported items pulled off trucks to facilitate immediate use.
- Supported preventive maintenance efforts by regularly inspecting equipment and handling basic upkeep.
- Verified shipment contents against paperwork and noted discrepancies.
- Tagged and prepared new merchandise for retail sales.
- Operated handheld scanners to quickly track movements between trucks, storage and sales floor.
- Assisted shipping team by helping prepare loads and move to waiting trailers.
- Sorted and delivered materials to different work areas and staff.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Handled day-to-day shipping and receiving overseeing more than 600 packages per day.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Patient Care Associate
Norton Healthcare
Louisville, KY
04.2021 - Current
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed rapport to create safe and trusting environment for care.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean, safe and well-organized patient environment.
- Assisted with patient transfers and ambulation.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored progress and documented patient health status changes to keep care team updated.
- Upheld confidentiality requirements and regulatory compliance guidelines
Sales Associate
Express
Louisville, KY
10.2018 - 08.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites
Customer Support Specialist
Restaurant Supply Chain
Louisville, KY
07.2019 - 03.2020
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call center, setting, prioritizing tasks to keep up with challenging deadlines.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Completed 50 new orders per day with 100% accuracy and consistently high customer satisfaction scores
- Maintained 100% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support
- Served customer account and technical needs across 200+ daily calls, consistently meeting productivity and quality targets
Case Manager
BrightSpring
Louisville, KY
04.2016 - 07.2019
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed caseload of 75 clients as well as taking intake calls on new potential clients in high volume call center on multi-phone line system.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Helped patients receive appropriate, high-quality care with reasonable results.
Administrative Assistant
WaterStep
Louisville, KY
05.2015 - 06.2018
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Arranged rapid office equipment repair and maintenance with vendors.
- Handled client correspondence and tracked records to foster office efficiency.
- Organized weekly staff meetings and logged minutes for corporate records.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Master of Science - Medical Social Work
University of Louisville
Louisville, KY05.2024
Bachelor of Arts - Sociology And Religious Studies
Western Kentucky University
Bowling Green, KY05.2011
Skills
- Verbal and Written Communication
- Proficient in MS Word, Excel, and Powerpoint
- Display Setup
- Product Recommendations
- Customer Needs Assessment
- Google Calendar- scheduling and sharing CEO appointments/ meetings
- Cash Handling
- Merchandising
- Order Processing
- Sales Goals Attainment
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- POS System Operation
- Retail Store Operations
- Order Checking
- Problem Solving
- Workflow Planning
- Conflict Resolution
- Carrier Relations
- Inventory Monitoring and Management
- Document Preparation
- Records Management
- Damage Identification and Reporting
- Shipment Inspection
- Organization and Prioritization
Volunteer
Girls Scouts Kentuckiana- Elizabethtown, KY
Advocacy and Support Center- Elizabethtown, KY
Cathedral of the Assumption- Louisville, KY
Ronald McDonald House- Louisville, KY
American Red Cross- Fort Knox, KY
Timeline
Education Coordinator
Home Services Real Estate Academy
04.2022 - Current
Receiving Team Member
Macy's
01.2022 - Current
Patient Care Associate
Norton Healthcare
04.2021 - Current
Customer Support Specialist
Restaurant Supply Chain
07.2019 - 03.2020
Sales Associate
Express
10.2018 - 08.2021
Case Manager
BrightSpring
04.2016 - 07.2019
Administrative Assistant
WaterStep
05.2015 - 06.2018
Master of Science - Medical Social Work
University of Louisville
Bachelor of Arts - Sociology And Religious Studies
Western Kentucky University
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