Jennifer Asiago
Louisville
Summary
Skilled in lesson planning and fostering strong relationships, I motivate diverse learners and promote engagement, ensuring a positive classroom environment that supports academic growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate resident teacher with strong organizational skills eager to secure teaching position. Ready to teach students and help PLC team achieve higher learning student outcomes.
Overview
9
9
years of professional experience
Work History
Resident Teacher
Jefferson County Public Schools
07.2024 - Current
- Utilized data-driven instruction to inform teaching practices and monitor student progress throughout the year.
- Designed authentic assessments that accurately measured student growth and mastery of content standards.
- Improved student achievement by implementing differentiated instruction and assessment strategies.
- Collaborated with colleagues to create interdisciplinary units of study, enhancing students'' overall learning experience.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Promoted a positive classroom environment through effective classroom management techniques, fostering strong student-teacher relationships.
- Participated actively in professional development opportunities to stay current with educational trends and best practices in teaching methodologies.
Customer Service Representative
Macy's
11.2024 - 02.2025
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Express
10.2017 - 07.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education Coordinator
Home Services Real Estate Academy
06.2021 - 05.2024
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Supported staff recruitment initiatives for high-quality program delivery.
Social Worker
State of Kentucky
09.2016 - 06.2021
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Maintained regular contact with clients by calling and visiting clients' homes.
Education
Master of Arts - Teaching
Bellarmine University
Louisville, KY05-2025
Bachelor of Arts - Social Work
Western Kentucky University
Bowling Green, KY05-2011
Bachelor of Arts - Religious Studies
Western Kentucky University
Bowling Green, KY05-2011
Skills
- Positive attitude towards challenges
- Instructional strategies
- Effective feedback communication
- Critical thinking
- Verbal and written communication
- Motivating students
- Relationship building
- Positive role model and mentor
- Student engagement
- Lesson planning
- Record keeping
- Diverse learners support
Timeline
Customer Service Representative
Macy's
11.2024 - 02.2025
Resident Teacher
Jefferson County Public Schools
07.2024 - Current
Education Coordinator
Home Services Real Estate Academy
06.2021 - 05.2024
Customer Service Representative
Express
10.2017 - 07.2024
Social Worker
State of Kentucky
09.2016 - 06.2021
Master of Arts - Teaching
Bellarmine University
Bachelor of Arts - Social Work
Western Kentucky University
Bachelor of Arts - Religious Studies
Western Kentucky University
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