Jennifer Sippel

• Earned the partnerships and trust of over 30 Medical Device Manufacturers, including some of the top international Medical Device Manufacturers.
• Built partnerships with third party companies to assist with sales of Risk, Safety, and Compliance products.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of the Partnership Program, resulting in increased operational efficiency and client satisfaction.
• Demonstrated proficient leadership by motivating employees to embrace operational changes while lowering operational costs.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Negotiated contracts that helped maximize profitability while mitigating risks for the organization.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players. This included such things as web page advertising and exhibiting opportunities.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Identified opportunities to improve business process flows and productivity.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
• Increased company growth through collaboration with sales and marketing departments.
• Launched the Partnership Program in various markets by conducting comprehensive market research studies and tailoring offerings based on customer and operational needs analysis.
• Represented organization at industry conferences and events; conducting meetings with contacts and meeting new prospects.
• Oversaw business-wide changes to modernize procedures and organization.
• Monitored key business risks and established risk management procedures.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

• Increased overall productivity by 24% in first 12 months of the role by implementing KPI's, strategic training, hiring, and the build of the quality program.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Supported project management team for optimal performance.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
• Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
• Increased company profits through performance optimization strategies and efficiency improvements.
• Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
• Established performance goals for department and outlined processes for achievement.
• Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
• Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
• Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
• Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
• Identified opportunities to improve business process flows and productivity.
• Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
• Identified issues with production, workforce, and material sourcing and implemented successful solutions.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased profitability with cost control measures and revenue generation initiatives.
• Drove team engagement to achieve aggressive company targets.
• Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
• Increased market competitiveness by leading development of cutting-edge product feature set.
• Drove customer satisfaction scores to all-time highs by overhauling customer service process.
• Enhanced team productivity with introduction of agile methodologies, fostering culture of continuous improvement.
• Spearheaded digital transformation project, integrating advanced analytics to inform decision-making.
• Implemented performance management system that aligned employee objectives with corporate goals, driving organizational success.
• Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced operational risks while organizing data to forecast performance trends.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Presented ROI business cases to management, C-Suite, and end users
• Fostered enterprise healthcare relationships leading up to $100,000 + in annual sales per group
• Identified the need for and developed the Dental Product, which now has an ARR of $1.5 million
• Led industry trade shows and focus groups
• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Exceeded sales targets by effectively managing a diverse portfolio of products and services.
• Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
• Utilized multiple marketing strategies to improve profitability.
• Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
• Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
• Established long-lasting relationships with key clients through effective account management and consistent communication.
• Facilitated relationships with target accounts through implementation of proven networking methods.
• Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Presented ROI business cases to management, C-Suite, and end users
• Led industry trade shows and focus groups

• Enhanced customer experience and brand presence through media marketing, website development, and event management
• Built and maintained relationships with patients and referral sources; executed marketing campaigns across various channels
• Average sale was anywhere between $5,000 to $40,000 based upon customer need
• Technical contact, built relationships with technical companies for business needs

• Achieved project milestones on time and within budget through diligent planning, monitoring progress, and managing resources effectively.
• Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
• Optimized workflows to drive increased efficiency across all departments by analyzing processes and recommending improvements.
• Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
• Conducted thorough risk assessments before embarking on any new venture or investment ensuring proper due diligence was completed and potential obstacles were anticipated.

Built National Call Center Quality Program