Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Jennifer Asson

Willingboro,NJ

Summary

Client Services Analyst and VMS Specialist with 12+ years of experience in managing vendor management systems and enhancing recruitment workflows. Expertise in building strong client and supplier relationships, resolving technical issues, and optimizing operational processes. Proven track record of increasing team productivity and improving customer satisfaction.

Overview

13
13
years of professional experience

Work History

Senior Client Services Professional

AgileOne
Torrance, California
11.2012 - Current
  • Company Overview: MSP/VMS. Website not provided.
  • As a Senior Client Services Professional, I've been instrumental in managing the AgileOne VMS platform for Johnson Controls, significantly enhancing their contingent workforce operations. My role involves a blend of strategic client consultation, meticulous candidate management, and hands-on system support.
  • Strategic Client Engagement: Lead weekly forecasting calls with diverse client sites to proactively address staffing needs and resolve contingent worker-related issues. Conduct in-depth manager intake calls to refine job requirements, identify essential skills, and offer effective candidate sourcing strategies.
  • Talent Sourcing & Interview Coordination: Play a key role in the hiring process by meticulously reviewing resumes to ensure candidates meet requirements or possess interview potential. For specific sites, I manage candidate selection, coordinate interviews, and handle calendar scheduling, providing timely updates on start dates for contingent workers.
  • Platform Expertise & Training: Proficiently train managers on leveraging the Fieldglass platform for candidate review, interview scheduling, and hiring decisions. Serve as the primary contact for AgileOne platform troubleshooting, providing clear guidance and escalating complex technical issues to minimize disruption for internal staff, suppliers, and contingent workers.
  • Operational Efficiency & Compliance: Collaborate with the AgileOne billing team to promptly resolve rate discrepancies within Fieldglass. Partner with client hiring managers and suppliers to streamline job requisitions, coordinate interviews, and expedite candidate onboarding, which significantly reduces time-to-fill vacancies. Additionally, I develop weekly supplier communications, maintain accurate timecard and headcount reports, and ensure strict compliance with background screening protocols and procurement guidelines.
  • Relationship Management: Consistently strengthen client relationships through regular meetings, proactively anticipating their needs, and adapting service delivery to boost satisfaction and operational efficiency.
  • MSP/VMS. Website not provided.

HR Recruiting Coordinator

Techead Staffing
Pennington, NJ
03.2012 - 11.2012
  • Company Overview: Website not provided.
  • Supported end-to-end recruitment operations, including applicant tracking (Taleo), offer letter generation, and onboarding coordination for over 300 interns across multiple regions.
  • Spearheaded education verification for 16,000 financial advisors, managing vendor communications and weekly project status calls to ensure accuracy and compliance.
  • Website not provided.

Education

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
UT
03-2026

Associate of Applied Science - Office Management & Administration

Katherine Gibbs School
NYC
06-2001

Skills

  • Vendor Management Systems: SAP FieldGlass
  • Team collaboration
  • Recruitment coordination
  • Administrative tasks
  • Microsoft Office Suite: Excel
  • Microsoft Office Suite: Word
  • Microsoft Office Suite: Outlook
  • Microsoft Office Suite: Teams
  • Microsoft Office Suite: SharePoint
  • Microsoft Office Suite: OneDrive
  • Organizational skills
  • Problem resolution

Technical Skills

SAP FieldGlass, Excel, Word, Outlook, Teams, SharePoint, OneDrive

Timeline

Senior Client Services Professional

AgileOne
11.2012 - Current

HR Recruiting Coordinator

Techead Staffing
03.2012 - 11.2012

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University

Associate of Applied Science - Office Management & Administration

Katherine Gibbs School

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