Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Atkins

Canton,GA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 12 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

22
22
years of professional experience

Work History

Office Manager II

Wellstar Health Systems
Woodstock, GA
09.2009 - Current
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Compared vendor prices and negotiated for optimal savings.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Arranged corporate and office conferences for company employees and guests.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Evaluated employee records and productivity to complete employee evaluations.

Front Office Coordinator

MCCI Medical Group
Lantana, FL
11.2006 - 09.2009
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Devised and implemented improvements to reporting procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Organized and transferred incoming mail and checked correctness of outgoing mail.
  • Monitored office supplies by checking inventory and placing orders.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

Customer Service Staff

Publix
Royal Palm Beach, FL
01.2000 - 02.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Implemented and developed customer service training process which was distributed to all stores in the region.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responsible for daily and weekly accounting procedures including numerous deposits daily, check, cash, and credit card reconciliation
  • Knowledge of numerous computer systems to sell money orders, send money transfers, and sell lottery tickets

Education

Bachelor of Science - Healthcare Administration

Florida Atlantic University
Boca Raton, FL
08.2006

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
05.2002

Skills

  • Handling Customer Complaints
  • Staff Development and Training
  • Decision Making
  • Schedule Coordination
  • Team Building
  • Complex Problem Solving
  • Quality Assurance
  • Microsoft Office Suite
  • Multitasking and Prioritization
  • Attention to Detail
  • Verbal and Written Communication

Timeline

Office Manager II

Wellstar Health Systems
09.2009 - Current

Front Office Coordinator

MCCI Medical Group
11.2006 - 09.2009

Customer Service Staff

Publix
01.2000 - 02.2007

Bachelor of Science - Healthcare Administration

Florida Atlantic University

High School Diploma -

Royal Palm Beach High School
Jennifer Atkins