Jennifer Atkinson
Port Arthur,TX
Summary
As a customer-focused General Manager with 12 years of experience, I am dedicated to boosting revenue and nurturing professional staff. My drive and strategic methods have proven successful in enhancing profitability and sales. I am acknowledged for operational excellence and exceptional customer service. I excel in motivating, training, and developing team members to thrive in a highly competitive market.
Overview
12
12
years of professional experience
Work History
General Manager
Holiday Inn Park Central
Port Arthur , Texas
2020.10 - Current
- Effectively created and executed operational strategies, resulting in increased efficiency, cost reduction, and heightened customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations, managing all aspects of daily business operations such as budgeting, staffing, scheduling, store and supply inventory, customer service, and sales.
- Managed and cultivated relationships with various corporate accounts, resulting in significant revenue growth due to strategic account management.
- Successfully recruited and interviewed prospective employees, conducted thorough background checks, and provided comprehensive training to ensure their ability to uphold the highest standards of quality within the hospitality industry.
- Drove compliance with safety standards outlined by local health department through obtaining essential certificates for hotel, bar, and restaurant.
- Efficiently resolved customer complaints to a satisfactory conclusion for all parties involved.
Front Desk Manager
Baymont inn & Suites
Odessa , Texas
2012.07 - 2020.10
- Efficiently managed all corporate accounts and made successful cold calls to multiple large companies.
- Managed staff scheduling, processed billing, and oversaw accurate completion of all required paperwork.
- Recruited and trained new staff members in front desk procedures and policies.
- Oversaw and managed cash, credit card payment transactions at the front desk and ensured accurate deposits.
- Managed procurement of all hotel supplies
- Worked closely with owners to guarantee effective execution of responsibilities.
Front Desk Agent
Comfort Inn & Suites
Houston , Texas
2012.02 - 2012.07
- Provided prompt guest greetings, ensured excellent customer satisfaction, and smoothly managed hotel guest arrivals and departures.
- Processed payment transactions for room charges and additional expenses made by customers.
- Ensured the accuracy of transactions by balancing end-of-shift reports daily.
- Stocked various supplies such as forms, stationery items, and brochures at the front desk as well as ordering and stocking the store.
Education
Bachelor of Arts - Studio Art/Education
Texas A&M University - Corpus Christi
Corpus Christi, TX1995-12
Skills
- VIP services
- Cash Handling
- Hospitality
- Staff Training and Development
- Guest Relations Management
- Employee Development
- Staff Supervision
- Staff Scheduling
- Account Administration
- Sales
- Payment Processing
- Hotel operations
- Hotel Management
- Customer Service
- Special Event Coordination
Timeline
General Manager
Holiday Inn Park Central
2020.10 - Current
Front Desk Manager
Baymont inn & Suites
2012.07 - 2020.10
Front Desk Agent
Comfort Inn & Suites
2012.02 - 2012.07
Bachelor of Arts - Studio Art/Education
Texas A&M University - Corpus Christi
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