Jennifer Atkinson
Largo,FL
Summary
Dynamic professional with a proven track record in customer service and planning from roles at McDonald Automotive Group and beyond. Excelled in building lasting customer relationships and enhancing order accuracy, achieving high satisfaction ratings. Skilled in leveraging attention to detail and communication to drive sales and marketing success, significantly increasing online revenue.
Offering strong interpersonal skills and adaptability in fast-paced environments. Brings willingness to learn and eye for detail to identify and meet customer needs. Ready to use and develop communication and organizational skills in Personal Shopper role.
Overview
19
19
years of professional experience
Work History
Personal Shopper/Driver
Self-employeed
09.2018 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Special Finance Assistant/BDC Agent
McDonald Automotive Group
06.2015 - 08.2018
- Gathered, evaluated and summarized account data in detailed financial reports for lenders.
- Researched and stayed current in consumer and industry trends.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Worked with sales department to develop sales strategies and techniques.
- Coordinated special events for prospective customers, generating interest in dealership offerings and driving foot traffic onsite.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Developed extensive knowledge of products and services to better assist customers.
- Negotiated pricing and payment terms with customers when possible to close deals.
Director of Internet Sales and Marketing
Saginaw Valley Ford~Lincoln
05.2006 - 06.2015
- Managed the marketing budget, allocating resources effectively to maximize return on investment for various initiatives.
- Initiated regular reviews of competitor activity to stay ahead of changing market dynamics while identifying any potential risks or challenges associated with new developments within the space.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all customer touchpoints.
- Analyzed web analytics data to identify areas for improvement in user behavior patterns, ultimately increasing conversion rates on key pages of the website.
- Developed comprehensive social media strategies that drove engagement, followership growth, and lead generation while maintaining brand consistency.
- Increased online sales revenue by implementing targeted marketing campaigns and optimizing website content.
- Verified product availability for purchase and checked inventory availability to fulfill orders.
- Created and managed social media campaigns to increase brand engagement.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Optimized email campaigns to increase open and click-through rates.
Education
High School Diploma -
John Glenn High School
Bay City, MI06-1993
Accounting And Finance
Bay Arenac Skill Center
Bay City, MI06-1993
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Upbeat and outgoing attitude
- Verifying order accuracy
- Verbal and written communication
Timeline
Personal Shopper/Driver
Self-employeed
09.2018 - Current
Special Finance Assistant/BDC Agent
McDonald Automotive Group
06.2015 - 08.2018
Director of Internet Sales and Marketing
Saginaw Valley Ford~Lincoln
05.2006 - 06.2015
High School Diploma -
John Glenn High School
Accounting And Finance
Bay Arenac Skill Center