Jennifer Awrey
Indianapolis,IN
Summary
Dynamic leader with extensive experience at SVP Worldwide, adept in operations management and client relations. Excelled in onboarding, mentoring, and strategic planning, significantly enhancing team performance and market presence. Proven track record in policy writing and sales operations, fostering robust client relationships and operational excellence.
Overview
20
20
years of professional experience
Work History
Market Manager
SVP Worldwide
03.2024 - Current
- Market Manager of multiple stores in the Midwest
- Train and Onboard of new store managers with product knowledge, POS system, Operating procedures and daily responsibilities.
- Write SOP (Standard Operating Procedures) for easy learning and training.
- Lead, work and collaborate with creative and motivated teams (and team members) and customers.
- Personally achieve sales goals and develop and maintain strong client relationships and lead the store managers and associated to achieve their sales goals by demonstrating the expected selling behaviors.
- Set up objectives for store managers and store employees with cultivating and securing new customer relationships.
- Visit stores and engaged in live demonstrations alongside our teams and customers. Developing confident teams while helping with standard operating procedures.
- Ensure teams keep current on technological advancements in the retail field such as remote POS Systems, teleconferencing, district wide communications. This would be in person or virtual training.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives. Conducting performance evaluations for continuous team improvement.
- Help with Retail Operating Team with Inventory, SOP's and training program for new Managers.
Store Manager/Associate
SVP Worldwide
12.2014 - 03.2024
- Started as a store associate then advanced to store manager
- Motivated staff to achieve store goals for enhanced sales productivity while analyzing sales data for strategic planning and resource allocation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
Account Manager
Steward Boarman Kitchens
07.2005 - 03.2023
- Worked part-time for small business in charge of the office work and bookkeeping.
- Ensured the business was in good financial standings communicating with the Owner the financial situation of the business.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Produced accurate financial reports by implementing streamlined reporting processes.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Education
No Degree - Education
Olivet Nazarene University
Kankakee, ILHigh School Diploma -
Perry Meridian High School
Indianapolis, IN06-1997
Skills
- New product launch
- Client relations
- Sales operations
- Promotional planning and Strategic planning
- Operating procedures and policies
- Onboarding and mentoring
- Performance and market reporting
- Product management
- Operations management
- Systems and software expertise
- Content development
- Policy writing
- Procedure development
Timeline
Market Manager
SVP Worldwide
03.2024 - Current
Store Manager/Associate
SVP Worldwide
12.2014 - 03.2024
Account Manager
Steward Boarman Kitchens
07.2005 - 03.2023
No Degree - Education
Olivet Nazarene University
High School Diploma -
Perry Meridian High School
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