Jennifer Ayala
Bronx,New York
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager
Don Thomas Buses Inc
05.2016 - Current
- Tracked buses on routes through company GPS system and ensured pick up and drop off students to and from school
- Conducted frequent communication with NY Board of Education and parents
- Assisted in preparation and processing of payroll to facilitate prompt staff payments
- Created, maintained and updated filing systems for paper and electronic documents
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Reported to senior management on organizational performance and progress toward goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Phone Operator
Europa Café
05.2008 - 02.2016
- Managed RPower software to process over the phone orders
- Processed paper work for reconciliation of expenses and revenue including deliveries and in store purchases.
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Pleasantly greeted all callers and asked how to be of assistance
Receptionist
Rosalie Hall
12.2007 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Confirmed appointments, communicated with clients, and updated client records
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
Office Administrator
Lincoln Hospital
12.2006 - 12.2007
- Interacted with customers by phone, email, or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained electronic and paper filing systems for easy retrieval of information
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
Education
Associate of Applied Science - Criminal Justice
ASA College
New York, NY07.2012
Skills
- Customer Service Management
- Business Administration
- Documentation
- Workflow Planning
- Organizational Skills
- Written Communication
- Conflict Management
- Office Management Software
- Information Protection
- Performance Improvement
- Excellent Multitasking Abilities
- Payroll Operations
Languages
Spanish
Professional Working
Timeline
Office Manager
Don Thomas Buses Inc
05.2016 - Current
Phone Operator
Europa Café
05.2008 - 02.2016
Receptionist
Rosalie Hall
12.2007 - 05.2008
Office Administrator
Lincoln Hospital
12.2006 - 12.2007
Associate of Applied Science - Criminal Justice
ASA College
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