Epic
Jennifer Ayers
Care Coordinator
Mercer,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Intake Coordinator
The Bair Foundation
New Wilmington, PA
10.2022 - 03.2024
- Streamlined intake process by implementing efficient data collection and organization methods.
- Organized marketing events to promote foster care agency. I then interviewed inquiries and conducted initial assessments of foster parent requirements.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by organization.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Maintained strict confidentiality of applicant information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
Care Coordinator, Medical Assistant, Front Office
The Primary Health Network
Sharon, PA
06.2012 - 10.2022
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Education
Bachelor of Science - Elementary Education
The Pennsylvania State University
University Park 01.1993 - 05.1997
Skills
Multi-Line Phone Systems
Medical terminology
Insurance Authorizations
Appointment Scheduling
Cross-cultural sensitivity
Office Management
Multitasking
Great attention to detail
Able to teaching trainings
CPR Certified
HIPPA training
CPSL (Mandated Reporter)
Software
EMR Systems
Windows
Excel
Certification
PA Teaching Certificate
Timeline
Intake Coordinator
The Bair Foundation
10.2022 - 03.2024
Care Coordinator, Medical Assistant, Front Office
The Primary Health Network
06.2012 - 10.2022
Bachelor of Science - Elementary Education
The Pennsylvania State University
01.1993 - 05.1997