Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Ayers

Mercer

Summary

Patient Services Coordinator with extensive experience at UPMC Hillman Cancer Center, excelling in patient registration and insurance verification. Proven ability to enhance clinic efficiency and foster strong relationships with patients and providers. Skilled in HIPAA compliance and training coordination, consistently promoting a compassionate and organized care environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

UPMC Hillman Cancer Center
09.2024 - Current
  • This position involved learning three separate positions within the first few months of employment. I was trained as a front office clerk, check out counter and as a Medical Assistant. In all three positions I was also responsible to monitor incoming calls, scheduling all appointments and maintaining a positive environment for both the patients and co-workers.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Used Epic and Aria to maintain electronic patient files, successfully maintaining over 200 patient files.
  • Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities. Brainstormed with providers and other staff members to find ways to improve work flow and productivity.
  • Verified patient's insurance eligibility and benefits coverage.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
  • Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Trained new staff on filing, phone etiquette and other office duties for all three positions, even after a short time with UPMC.

Intake Coordinator

The Bair Foundation
10.2022 - 03.2024
  • Streamlined intake process by interviewing potential foster parents and helping them meet all of the requirements that were required by the state.
  • Organized marketing events to promote foster care agency, such as information tables at craft/job fair events, parades, and sending flyers in the mail.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by organization.
  • Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
  • Maintained strict confidentiality of applicant information, adhering to HIPPA guidelines and company policies.

Care Coordinator/Medical Assistant/Front Office

The Primary Health Network
06.2012 - 10.2022
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Obtained prior authorizations for specialized testing, such as CT's, MRI, and PET Scans.
  • Trained new employees with new positions and helped them become comfortable in their role with the Network.
  • Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
  • Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
  • I started as a front office assistant, then moved to the MA position where I gave injections, helped with chiropractic procedures, and assisted the podiatrist treatments.
  • I left Primary Health as a Care Coordinator. During that time I continued getting prior authorizations, scheduling specialty appointments and advanced radiology testing.

Education

Bachelor of Science - Elementary Education

The Pennsylvania State University
State College, PA
05-1997

Skills

  • Patient registration
  • Strong organization
  • Insurance verification and pre-certification
  • HIPAA compliance
  • Training coordination
  • Intake assessment
  • EMR- Most recently with Epic and Aria
  • Call screening

Certification

CPR Certification

Timeline

Patient Services Coordinator

UPMC Hillman Cancer Center
09.2024 - Current

Intake Coordinator

The Bair Foundation
10.2022 - 03.2024

Care Coordinator/Medical Assistant/Front Office

The Primary Health Network
06.2012 - 10.2022

Bachelor of Science - Elementary Education

The Pennsylvania State University

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