Jennifer Azary
Shelton,CT
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Can multitask with organized approach by staying on top of routine needs and special requests.
Offers valuable administrative, customer relations and sales abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
30
30
years of professional experience
Work History
CEO
Aztech Quality & Regulatory, LLC
Shelton, CT
02.2020 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Handled confidential and sensitive information with discretion and tact.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Organized and coordinated conferences and monthly meetings.
Owner/Operator of Online Boutique
Mermaid Bath & Bubbleworks, LLC
Shelton, CT
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Designed user interface to meet client specifications,
- Completed domain name registrations and maintained website and web hosting account.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Run live sales on social media
- Participate in Vendor Markets
Special Education Teacher
Shelton Public Schools
Shelton, CT
09.2008 - 05.2016
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Taught students across multiple classifications and degrees of special needs.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Instructed students with physical and cognitive disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided life skills programming for students with moderate to severe autism.
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Streamlined classroom processes by integrating technology tools such as interactive whiteboards and assistive devices designed for students with disabilities.
Owner/Operator
Build A Baby Basket, LLC
Shelton, CT
01.2004 - 10.2010
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior service to customers.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Office Manager
Azary Technologies, LLC
Shelton, CT
06.2002 - 04.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Teacher
Norwalk Public Schools
Noralk, CT
09.1994 - 08.2002
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
High School Diploma -
Central Catholic
Norwalk, CTBachelor of Science - Phychology/Elementary Education
Sacred Heart University
Fairfield, CTMasters Courses - Education
University of New England
Biddeford, MESkills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Business start up
- Business Planning
- Online Advertising
- Website Management
- Customer Engagement
- Supplier Relations
- Inventory Management
- Order Fulfillment
- Product sourcing
- Shipping
- Retail knowledge
- Online Marketing
- Client Relationship Development
- Shipping management
Timeline
CEO
Aztech Quality & Regulatory, LLC
02.2020 - Current
Owner/Operator of Online Boutique
Mermaid Bath & Bubbleworks, LLC
01.2020 - Current
Special Education Teacher
Shelton Public Schools
09.2008 - 05.2016
Owner/Operator
Build A Baby Basket, LLC
01.2004 - 10.2010
Office Manager
Azary Technologies, LLC
06.2002 - 04.2008
Teacher
Norwalk Public Schools
09.1994 - 08.2002
High School Diploma -
Central Catholic
Bachelor of Science - Phychology/Elementary Education
Sacred Heart University
Masters Courses - Education
University of New England