Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Jennifer Bachman

Jonesborough,TN
Jennifer Bachman

Summary

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care. Quality-focused and efficiency-driven leader with sound judgment honed over 20 years of experience. Proven ability to build strong relationships with patients and families while providing compassionate care. Seeking position that offers professional challenges utilizing interpersonal, excellent time management and problem-solving skills. Experienced and knowledgeable about managing complex documentation, reports and data for regulatory reporting and compliance. Strong documentation skills and a firm grasp of compliance requirements. Detail-oriented with strong organizational skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Well versed in planning and directing daily functions and improving delivery of patient care.

Overview

19
years of professional experience
1
Certification
1
year of post-secondary education

Work History

Tri-Cities Skin & Cancer
Johnson City, TN

LPN, Triage & Schedule Coordinator
12.2004 - Current

Job overview

  • Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
  • Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
  • Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adapted quickly to new technology and software applications.
  • Kept accurate records and documentation related to all aspects of the triage process, including patient demographics, medical histories, presenting complaints, vital signs measurements, assessment findings, interventions provided at entry points into care systems among other relevant data elements required by regulatory bodies or internal quality assurance programs.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
  • Evaluated the effectiveness of current triage practices periodically through data analysis techniques comparing actual results against benchmarks set forth by national guidelines; proposed modifications whenever necessary to enhance performance metrics continuously striving towards excellence standards adopted industry-wide setting examples for peers operating within competitive landscapes aiming at achieving similar goals oriented around improving patient satisfaction rates overall health system efficiency gains obtained via evidence-based decision-making processes.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cross-trained existing employees to maximize team agility and performance.
  • Assisted in the integration of third-party tools into existing EHR systems for enhanced functionality.
  • Developed in-house EMR applications designed for company needs.
  • Provided training sessions on new technologies and best practices, enhancing team members knowledge and skills in the field of IT consulting.
  • Developed and implemented policies, procedures, training and development for all staff.
  • Participated in internal audits regarding quality management system.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Developed diagrams to describe and lay out logical operational steps.
  • Contributed significantly towards accreditation compliance through regular audits, staff education and process improvement recommendations.
  • Continually updated clinical knowledge by attending conferences, seminars or webinars related to Charge Nursing competencies.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Participated in quality improvement initiatives, contributing to the development of best practices within the department.

Education

Tennessee Technology Center
Elizabethton, TN

Licensed Practical Nurse from Practical Nursing
09.2003 - 10.2004

Skills

  • Compassionate Care
  • Attention to Detail
  • Certified in CPR/AED
  • HIPAA Compliance
  • Infection Control
  • Information Compiling and Auditing
  • Organization and Time Management
  • Complex Problem-Solving
  • Performance Evaluations
  • Scheduling and Coordinating
  • PPE use
  • Remote Office Availability
  • Microsoft Windows and Office
  • Data Mining & Regulatory knowledge
  • OSHA Regulations & Compliance Monitoring
  • Policy and procedure modification

Accomplishments

  • Created data-targeted EMR templates within existing EHR system, which met the requirements needed for data mining and regulatory reporting. Worked with IT and EHR software support teams to achieve successful integration of 4 EMR templates.
  • Analyzed, reviewed & revised programs to increase productivity, developed in-house applications designed to meet company needs.
  • I achieved a charge nurse position after 1 year of employment and have since held a charge nurse and/or supervisor role for the following 19 years for the same healthcare practice.

Affiliations

  • Dermatology Nursing Association

Certification

  • Certified in CPR/AED (Renewal 6/2024)
  • Leadership. Team-Building & Coaching Skills, Pryor Learning Solutions - November 2017
  • Creative Leadership & Problem-Solving Technique's, Pryor Learning Solutions - December 2019
  • Dealing with Difficult People- Training - December 2019
  • Microsoft Excel, The Basics, Pryor Learning Solutions - September 2019
  • Microsoft Excel, Beyond the Basics, Pryor Learning Solutions - September 2019
Availability
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Important To Me

Company CultureWork-life balanceHealthcare benefitsPaid time off4-day work weekWork from home option401k matchPersonal development programs

Software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Forms

Microsoft OneDrive

Microsoft Teams

Adobe Acrobat

EMR Templates- Create, & Edit

Timeline

LPN, Triage & Schedule Coordinator

Tri-Cities Skin & Cancer
12.2004 - Current

Tennessee Technology Center

Licensed Practical Nurse from Practical Nursing
09.2003 - 10.2004

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Jennifer Bachman