Jennifer Back
Salem,IL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional House Cleaner
Self Employed
Salem, IL
03.2019 - Current
- Managed workload across 10 houses/ offices and satisfied customer needs for cleaning standards and details.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Kept building entryway glass clean and polished for professional presentation.
- Waxed and polished wood floors and other woodwork.
Certified Pharmacy Technician Supervisor
Medicine Shoppe
Centralia, IL
03.2006 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
Diploma - General Studies
Salem Community High School
Salem, ILAccounting
Kaskaskia College
Centralia, ILSkills
- Detail-Oriented
- Team Support and Collaboration
- Multitasking and Prioritizing
- Professional and Courteous
- Work Planning and Organization
- Data Entry
- Microsoft Office
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Professional House Cleaner
Self Employed
03.2019 - Current
Certified Pharmacy Technician Supervisor
Medicine Shoppe
03.2006 - 03.2019
Diploma - General Studies
Salem Community High School
Accounting
Kaskaskia College
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