Jennifer Badgett
Fowler,MI
Summary
Qualified [Desired Position] with proven ability to lead and optimize contact center operations. Demonstrated success in enhancing customer satisfaction and improving team performance through effective management strategies. Showcased skills in conflict resolution and process improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Contact Center Manager
Journey Federal Credit Union
04.2020 - Current
- Developed strong relationships with clients by prioritizing communication and understanding their unique needs.
- Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
- Analyzed key performance metrics to identify areas of improvement and implement targeted action plans.
- Reached target KPIs consistently by closely monitoring agent performance, providing ongoing coaching, and addressing any gaps in knowledge or skill sets.
Assistant Branch Manager
Journey Federal Credit Union
08.2018 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Loan Officer
Journey Federal Credit Union
01.2015 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Senior Teller
Journey Federal Credit Union
06.2013 - Current
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
Store Manager
Becker's Bridal
12.2009 - 06.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Supervisor
Citizens Bank
01.2002 - 12.2009
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Fowler High School
Fowler Mi05-1994
Skills
- Coaching and mentoring
- Workforce management
Certification
Certified Credit Union Financial Counselor
Timeline
Contact Center Manager
Journey Federal Credit Union
04.2020 - Current
Assistant Branch Manager
Journey Federal Credit Union
08.2018 - Current
Loan Officer
Journey Federal Credit Union
01.2015 - Current
Senior Teller
Journey Federal Credit Union
06.2013 - Current
Store Manager
Becker's Bridal
12.2009 - 06.2013
Customer Service Supervisor
Citizens Bank
01.2002 - 12.2009
High School Diploma -
Fowler High School
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