Jennifer Baez

• Provided leadership, insight, and mentoring to employees to supply knowledge of the company's MRD programs.
• Conducted post-launch reviews to identify areas of improvement for future product launches.
• Developed and executed logistic launch plans for the new T1XX SUV, Mrd, and China Job Programs.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Implemented processes and procedures related to MRD launches for efficiency and customer satisfaction.
• Assisted in developing strategies for the launch for on-time delivery of parts from international suppliers.
• Created comprehensive documentation outlining all tasks required for successful production launches for employees and suppliers.
• Coordinated with engineering teams and buyers regarding any technical issues that would arise during the launch process, such as running changes, Two's, Ewo's, Ecr's, Ppap, or contract issues.
• Implemented quality control measures to uphold company standards by ensuring carriers ship functioning parts for on-time delivery and issue SPPS when needed for efficiency.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained strong relationships with internal customers and external suppliers involved in the launch process.
• Analyzed customer feedback to improve production launch strategies.
• Delegated work to staff, setting priorities and goals.
• Communicated updates on current projects and initiatives related to upcoming launches.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Implemented logistic standardized processes for material follow-up, traffic, receiving, counts, and shipping of production materials.
• Identified opportunities to reduce costs and improve production efficiency.
• Monitored supply chain-based performance for import and export processes to verify compliance with regulatory or legal requirements for all shipments.
• Monitored employees' performance through standardized processes to ensure accuracy and timeliness of delivery.
• Directed investigations of processes to verify and resolve customer or shipper complaints.
• Logged, processed, and followed up on authorization shipments in databases.
• Conducted regular customer satisfaction inquiries to identify areas of improvement.
• Provided logistical support to the customer on part specifications, pricing, availability, tracking lead times, and shipment ETAs on regular production and hot EI issues.
• Examined expedites and charters to develop cost-efficient plans to improve services.
• Collaborated effectively in cross-functional team-oriented environment.
• Identified and resolved shipping and packaging errors.
• Relayed information between the GM material department and recipients regarding ETA, and potential delays.
• Resolved customer complaints in a timely manner by working closely with internal departments, such as superintendents, dock workers, and off-sites.
• Supervised activities of workers engaged in receiving, material follow-up, border crossing, and shipping materials.
• Implemented on-the-job training activities to cross-train employees on various tasks.
• Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.

Led and managed projects to support logistics efforts and plans.

• Managed daily logistics operations, including inventory loss control, part order processing, shipping, and receiving.
• Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
• Analyzed supply chain data to identify cost reduction opportunities.
• Implemented and planned warehouse safety and security programs and activities, such as GM drills and safety rules.
• Updated customers and interdepartmental employees on critical shipments upon request.
• Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
• Collaborated with cross-functional teams to meet customer requirements in a timely manner.
• Recruited, trained and managed a team of logistics personnel in accordance with company policies.
• Coordinated with carriers for the timely delivery of goods and services.

Worked collaboratively with customers and staff at various levels.

• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
• Maintained high standards of internal and external customer service.
• Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
• Established relationships with key contacts at various suppliers to facilitate smooth flow of operations.
• Developed performance metrics to measure team productivity and efficiency.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Updated and maintained databases with current information.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Completed day-to-day duties accurately and efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Maintained updated knowledge through continuing education and advanced training.

• Led weekly team meetings to discuss progress, address issues, and plan future actions.
• Maintained positive working relationship with fellow staff and management.
• Collaborated with other departments to coordinate workflow processes between teams.
• Analyzed key performance indicators to identify effective strategies.
• Trained new employees on company policies, job duties, and performance expectations.
• Trained, mentored, coached, and evaluated staff as necessary.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Floater and Acting Manager for partial 2nd and 3rd shifts.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Managed scheduling for staff call-outs, ensuring adequate coverage during peak times and projects.
• Identified needs of customers promptly and efficiently.
• Managed a team of 7 to 8 employees per shift, ensuring that high productivity and quality standards were met.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Responded to customer questions regarding delays, issues, hot shipments, discrepancies, and plant losses.
• Complied with company policies, objectives and communication goals.
• Identified opportunities for process improvements, leading to cost reductions and increased productivity.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Monitored employee productivity to provide constructive feedback and coaching.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Floated for team when needed by by following their checklists tasks.

• I've touched every position in Ryder. I started as the Mexico Material Follow-Up Coordinator, then worked in the Traffic Department, Counts, Rail, and Receiving, both in the office and at the dock, and I was one of the first floaters alternating different shifts.
• Worked different schedules workloads, covering priority tasks according to standardized checkists.
• Resolved customer complaints or answered customers' questions.
• Resolved customer complaints in a timely manner while upholding company standards.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Maintained updated knowledge through continuing education and advanced training.
• Completed day-to-day duties accurately and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked with cross-functional teams to achieve goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Identified needs of customers promptly and efficiently.

• Analyzed key performance indicators to identify effective strategies.
• Maintained accurate records of all data collected during analysis processes.
• Identified opportunities for process improvements across the organization.
• Collaborated with cross-functional teams on projects related to analytics initiatives.
• Identified needs of customers promptly and efficiently.
• Set specific goals for projects to measure progress and evaluate end results.
• Organized client meetings to provide project updates.
• Oversaw quality control to identify inconsistencies and malfunctions in seats.
• Monitored operations and reviewed records and metrics to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked effectively in team environments to make the workplace more productive.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Directed recruitment, hiring, and training of new staff members.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Provided leadership during times of organizational change or crisis situations.
• Maintained monthly reports for senior management, summarizing operational performance metrics.
• Enhanced customer satisfaction through the development of a customer service excellence program.
• Trained employees on additional job positions to maintain coverage of roles.
• Conducted performance reviews for team members.
• Established processes to ensure efficient workflow throughout the organization.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Monitored staff performance and addressed issues.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Coached, mentored and trained team members in order to improve their job performance.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Developed and implemented strategic plans to achieve company objectives.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Analyzed market trends and competitor activity to inform business strategy.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Identified needs of customers promptly and efficiently.
• Updated and maintained databases with current information.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.