JENNIFER BAEZ
Wimauma,FL
Summary
Multi-Talented Supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch operations lead / manager on duty
Chase bank
06.2021 - Current
- Supporting the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards.
- Process a variety of financial transactions and account maintenance.
- Manage branch currency levels including incoming and outgoing shipments.
- Introduce customers to branch team members who specialize in their unique banking needs.
- Engage and educate customers to connect with technology to make customers' lives easier.
- Assist branch manager and fellow team members to Adhere to branch policy.
Associate Banker
Chase Bank
09.2019 - 06.2021
- Support customers with traditional banking needs and complex service transactions putting the customer’s needs at the center.
- Provide proactive customer outreach to gauge success and offer new tools to help customers meet banking needs.
- Process Auto, credit and mortgage payments. Process cash, check deposits.
- Assist customers regarding account maintenance.
- Receive inbound calls and assist customers regarding account concerns.
- Perform operational duties.
Shift Lead
Walgreens
12.2018 - 06.2019
- Engaged customers and patients by greeting them, promoting products, and upselling services.
- Resolved customer issues and answered questions to ensure a positive customer experience.
- Responsible and accountable for registering all related sales on assigned cash register.
- Served as a liaison between management and Store associates by delegating task to unsure daily goals were achieved.
- Improved overall store conditions by maintaining and ensuring clean, neat, orderly store conditions.
- Requested store or system repairs as required in manager absence.
- Maintained accurate inventory counts and the accuracy of on-hand quantities.
- Assisted with and coached other team members to work with warehouse and vendor ordering.
- Created and processed vender orders, including checking in vendors and scanning merchandise.
- Accurately counted safe and all registers at the end of day.
- Worked directly with bank drops and bank pickups.
Photo Technician /customer service
Walgreens
12.2015 - 12.2015
- Cultivated and maintained a warm and caring environment for customers to have a satisfactory experience.
- Addressed customer concerns and helped with creating photo orders.
- Processed specialty and standard photo orders with great diligence.
- Received and delivered fed ex shipments.
- Accountable for money, credit card, check transactions and accuracy of register at the end of the business day.
- Assisted customers with all matters regarding western union transactions.
- Exceeding expectations of customers to Create long standing relationships.
Education
Hillsb - undefined
Hillsborough Community College
01.2014
New Dorp High School - Graduate
01.2000
Skills
- Effective communicator
- Creative problem solver
- Strong work ethic
- Impeccable time management
Certification
Notary Public
Timeline
Branch operations lead / manager on duty
Chase bank
06.2021 - Current
Associate Banker
Chase Bank
09.2019 - 06.2021
Shift Lead
Walgreens
12.2018 - 06.2019
Photo Technician /customer service
Walgreens
12.2015 - 12.2015
Hillsb - undefined
Hillsborough Community College