Jennifer Bailey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Internal Control Quality Analyst
Truist Bank
12.2019 - 12.2023
- Accountable for the timely and accurately completion of centralized Internal Controls reviews while sustaining professional skepticism. Provide independent risk basked analysis on a variety of complex operational items including, but not limited to wire transfers, signature cards, official checks and cash activity. Proactively supporting other Internal Controls Quality Analysts to ensure completion of overall team responsibilities.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Responsible for maintaining proper documentation, approvals, and sufficient retention, as required, while meeting time sensitive deadlines.
- Maintain current, professional and specialized knowledge of bank operations, risk management, and internal control policies and procedures, and utilize this knowledge and expertise to endure operational and risk management excellence.
- Deliver empathetic, reliable, responsive and competent responses consistently when communicating to branch teammates. Responsible for providing prompt, accurate and professional responses.
- Provide detailed constructive feedback to the appropriate teammates for training and coaching purposes based on findings from reviews.
Internal Control Officer
Truist
04.2006 - 12.2019
- Accountable for the timely and accurately completion of Internal Controls reviews while sustaining professional skepticism. Provide independent risk basked analysis on a variety of complex operational items including, but not limited to wire transfers, signature cards, official checks and cash activity. Proactively supporting other Internal Controls Quality Analysts to ensure completion of overall team responsibilities.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Responsible for maintaining proper documentation, approvals, and sufficient retention, as required, while meeting time sensitive deadlines.
- Maintain current, professional and specialized knowledge of bank operations, risk management, and internal control policies and procedures, and utilize this knowledge and expertise to endure operational and risk management excellence.
- Deliver empathetic, reliable, responsive and competent responses consistently when communicating to branch teammates. Responsible for providing prompt, accurate and professional responses.
- Provide detailed constructive feedback to the appropriate teammates for training and coaching purposes based on findings from reviews.
Branch Manager
US Bank NA
02.1999 - 11.2005
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
BBA - Marketing
Morehead State University
Morehead, KY05.1996
Skills
- Correction Action Planning
- Continuous Improvement
- Materials Inspection
- Risk Assessment
- Data Analysis
- Procedural Updates
- Audit Processes
Timeline
Internal Control Quality Analyst
Truist Bank
12.2019 - 12.2023
Internal Control Officer
Truist
04.2006 - 12.2019
Branch Manager
US Bank NA
02.1999 - 11.2005
BBA - Marketing
Morehead State University
Similar Profiles
Orinthia (O.J.) BeaversOrinthia (O.J.) Beavers
Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)
Pedro TorresPedro Torres
Vice President of Financial Crimes at Truist BankVice President of Financial Crimes at Truist Bank
ERIC ISAIAH BOATENGERIC ISAIAH BOATENG
Relationship Banker at Truist BankRelationship Banker at Truist Bank
Tiaranee Williams-KelleyTiaranee Williams-Kelley
Business Client Care Servicing Specialist I at Truist BankBusiness Client Care Servicing Specialist I at Truist Bank
Eli PeredaEli Pereda
Internal Control Analyst / Quality Control at Maya Management Group LLCInternal Control Analyst / Quality Control at Maya Management Group LLC