JENNIFER BAILEY
Livonia,MI
Summary
Results-driven professional with comprehensive experience in mortgage management, focusing on building strong client relationships and driving business growth. Adept at mortgage closing documentation, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager
Pacific Private Money, Inc
06.2024 - 01.2025
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Closing Department Manager
Gold Star Mortgage
09.2020 - 04.2024
- Increased overall employee satisfaction within the department through offering support, encouragement, and constructive feedback for professional development opportunities.
- Mentored and trained new team members, resulting in improved performance and increased understanding of company procedures.
- Maximized productivity by effectively delegating tasks based on team member strengths and workload capacity.
- Implemented innovative solutions that increased accuracy within document preparation processes while minimizing processing times.
- Developed strong relationships with other department managers, fostering a positive and collaborative work environment for all employees.
- Collaborated with cross-functional teams to expedite loan closings and resolve any issues that arose during the process.
Marketing Director & Closing Coordinator
Mark Z Real Estate Experts
08.2019 - 09.2020
- Built strong relationships with industry professionals and influencers.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
Closing Manager
Advisors Capital, Inc.
02.2016 - 01.2019
- Assemble and prepare all required closing documents, including the loan agreement, promissory note, deed of trust, and closing disclosure
- Follow the lender's policies and procedures to ensure all documents meet internal standards and regulatory requirements
- Coordinate the disbursement of loan funds, ensuring that all payments, such as seller proceeds, payoff of existing liens, and closing costs, are correctly calculated and disbursed
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
Education
Business and Accounting Studies -
Oakland Community College
Waterford, MI01.2016
Medical Assistant Certification -
Ross Medical Education Center
Redford, MI01.2008
Skills
- Office Administration
- Interdepartmental Collaboration
- Client Relationship Management
- Talent Development
- Effective Time Management
- Operational Efficiency Improvement
- Operational Procedures
- Payroll Administration
- Performance Evaluation
- Project Coordination
- Technical Software Skills
- Strategic Development
Timeline
Account Manager
Pacific Private Money, Inc
06.2024 - 01.2025
Closing Department Manager
Gold Star Mortgage
09.2020 - 04.2024
Marketing Director & Closing Coordinator
Mark Z Real Estate Experts
08.2019 - 09.2020
Closing Manager
Advisors Capital, Inc.
02.2016 - 01.2019
Medical Assistant Certification -
Ross Medical Education Center
Business and Accounting Studies -
Oakland Community College
Similar Profiles
Stephen DStephen D
Full Stack Engineer at Dvara Money Private LimitedFull Stack Engineer at Dvara Money Private Limited
KISHAN KUMARKISHAN KUMAR
Finance Executive at Urban Money Private LimitedFinance Executive at Urban Money Private Limited
Manideep Naidu MManideep Naidu M
Area Collection Manager at Flexi Loans (EPI Money India Private Limited )Area Collection Manager at Flexi Loans (EPI Money India Private Limited )
ERICA HORTONERICA HORTON
Behavior Technician / Lead Trainer at Gateway Pediatric TherapyBehavior Technician / Lead Trainer at Gateway Pediatric Therapy
ANTHONY F. VENTURAANTHONY F. VENTURA
Biohazard Technician at USA RestorationBiohazard Technician at USA Restoration