Jennifer Baker
Office Administration
Battle Ground,WA
Summary
Self-starter/quick learner Documentation management skills Strong English written and verbal communication skills Ability coordinate and schedule with strong attention to detail Work well in a multitasking environment Work well independently and/or with team(s) Organized and efficient Data Entry Clerk with 9+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Coach Operator
C-TRAN
Vancouver, WA
11.2015 - 08.2021
- Know and follow traffic, ordinance, and safety laws
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved problems, improved operations and provided exceptional service
School Bus Driver
Cascade Student Transportation
Battle Ground, WA
03.2015 - 11.2015
- Communicated information to parents to promote good communication and transparency.
- Drafted and submitted reports detailing trips, fuel, mileage and hours.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Washington state driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Account Assistant
Kathi Busiere CPA
La Center, WA
07.2013 - 11.2015
- Assessed data and information to verify entry, calculation and billing code accuracy
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready
- Entered figures using 10-key calculator to compute data quickly
- Streamlined daily reporting information entry for efficient record keeping purposes
- Presented audit findings to accounting manager after reviewing results and paperwork
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Supported management by processing invoices and documents with consistent on-time delivery
- Verified deposits, rectified discrepancies and processed end-of-day paperwork
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
Overnight Cashier
Wal-Mart
Battle Ground, WA
03.2014 - 08.2015
- Maintained strict security protocols to protect cash, customers and store assets.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Delivered expert, friendly service to serve every customer need.
Data Team Leader/Lead Trainer
ScanOne/CorVel
Portland, OR
07.2002 - 06.2011
- Performed majority of employee training/Assist Managers in Mailroom Preparation, Customer Document Image Scanning, and Data Entry departments
- Worked closely with scanning machine contractors for training and maintenance related concerns.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Teamed with managers to brainstorm ways to enhance and improve training effectiveness.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing practices.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Maintained data entry requirements by following data program techniques and procedures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with senior leadership to complete complex projects on time
- Performed work according to project schedules and established quality standards.
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Researched product and issue resolution tactics to address customer concerns.
- Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data
Education
GED -
Mt. Hood Community College
Portland, OR10.2001
Some College (No Degree) - Nursing
Clark Community College
Vancouver, WASkills
- Issue and Complaint Resolution
- Data Compilation
- Document Management and Storage
- Complex Problem-Solving
- Knowledge of Office Equipment
- Business Correspondence
- Research and Analytical Skills
- Resource Coordination and Allocation
- Document and File Management
- Strong Organizational Skills
- Multitasking and Time Management
- Data Entry and 10-Key
Certification
- First Aid/CPR
Timeline
Coach Operator
C-TRAN
11.2015 - 08.2021
School Bus Driver
Cascade Student Transportation
03.2015 - 11.2015
Overnight Cashier
Wal-Mart
03.2014 - 08.2015
Account Assistant
Kathi Busiere CPA
07.2013 - 11.2015
Data Team Leader/Lead Trainer
ScanOne/CorVel
07.2002 - 06.2011
GED -
Mt. Hood Community College
Some College (No Degree) - Nursing
Clark Community College
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