Jennifer Baker
Reno,NV
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Bartender
Texas Roadhouse
01.2021 - Current
- Crafted and served a diverse range of beverages efficiently, ensuring customer satisfaction and timely service.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with kitchen staff to synchronize food and drink orders for optimal customer experience.
- Trained new bartenders on beverage preparation techniques and customer service protocols.
- Implemented upselling techniques, increasing average check totals through effective product recommendations.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat patronage.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Patagonia
09.2012 - 11.2025
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Resolved product-related issues, enhancing customer satisfaction and loyalty.
- Trained new team members on best practices for service excellence.
- Collaborated with cross-functional teams to streamline order processing and fulfillment.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer inquiries efficiently, ensuring satisfaction and adherence to company policies.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Employed with Patagonia for over 12 years
Education
GED -
Cedar Key High
Cedar Key, FLSkills
- Customer service
- Consistently dependable
- Team player attitude
- Customer support via live chat
- Payment processing
- Keyboarding
- Sales and upselling
- Multitasking and organization
- Multiple computer programs such D365, Microsoft Teams, Outlook, Salesforce, and Workday
- Call handling
Timeline
Bartender
Texas Roadhouse
01.2021 - Current
Customer Service Representative
Patagonia
09.2012 - 11.2025
GED -
Cedar Key High