Jennifer Balcom
Goldendale
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Deli Manager
Holcomb's Market
01.2018 - 12.2024
- Enforced company policies and procedures while maintaining a positive work environment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed daily operations of the deli, including staffing, scheduling, and merchandising.
- Maintained accurate records of inventory and product ordering cycles.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Trained new employees on proper food handling techniques and safety regulations.
- Updated and maintained databases with current information.
Assistant Manager
Holcomb's Market
06.2003 - 12.2024
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Licensed Real Estate Broker
02.2020 - 02.2022
- Listed and sold properties in Washington State
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT
WESTERN GOVERNORS UNIVERSITY
10.2025
REAL ESTATE AGENT -
REAL ESTATE EXPRESS
01.2020
MEDICAL TRANSCRIPTIONIST -
PENN FOSTER
01.2009
Skills
- Client Support
- Consistent Team Contributor
- Reliable Attendance
- Collaborative Team Member
- Adaptable Learner
- Flexibility In Change
- Skilled Interpersonal Communicator
- Effective Organizational Skills
- Meticulous Attention to Detail
- Team Management
- Employee Scheduling
Volunteer Experience
- City of Goldendale Time Capsule committee
- Goldendale Community Days Scavenger Hunt Society
- City of Goldendale Community Days event planning committee
- KVH Dash and Dine 5k
- World Major Marathon Finisher 2024
Awards
- WGU Innovation and Strategic Thinking Excellence Award, 09/01/23
- State Food Safety Food Manager Certification, 01/27/23
Affiliations
- World Marathon Major Six-Star Finisher.
Accomplishments
- WGU Certificate: Leadership
- WGU Certificate: Human Resource Management
- WGU Certificate: Strategic Thinking and Innovation
References
References available upon request.
Timeline
Licensed Real Estate Broker
02.2020 - 02.2022
Deli Manager
Holcomb's Market
01.2018 - 12.2024
Assistant Manager
Holcomb's Market
06.2003 - 12.2024
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT
WESTERN GOVERNORS UNIVERSITY
REAL ESTATE AGENT -
REAL ESTATE EXPRESS
MEDICAL TRANSCRIPTIONIST -
PENN FOSTER
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