Jennifer Ball
Buckley,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Project Manager
Renewal By Andersen Window Replacement
10.2021 - 08.2023
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
Benefit Eligibility Supervisor
State Of Arizona Department Of Economic Security
02.2009 - 11.2020
- Streamlined eligibility processes by implementing new software and training staff on its usage.
- Enhanced client satisfaction with timely and accurate eligibility determinations through efficient case management.
- Reduced errors in eligibility decisions by regularly reviewing caseloads and providing feedback to staff members.
- Achieved consistent compliance with federal and state regulations through diligent monitoring of program guidelines.
- Increased team productivity by establishing clear performance expectations and providing regular coaching to staff members.
- Conducted ongoing training sessions for employees, ensuring up-to-date knowledge on policy changes and best practices in the field of eligibility determination.
- Evaluated employee performance fairly, providing constructive feedback for improvement while also recognizing exemplary work when appropriate.
- Assisted clients in understanding their benefits options by thoroughly explaining program requirements and available resources during consultations.
- Managed a diverse team of eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
- Maintained detailed documentation on every case evaluated, safeguarding sensitive client information while adhering to confidentiality standards required by law or regulation.
- Mentored new hires and junior staff members, sharing knowledge of best practices in eligibility supervision for their growth and success within the organization.
- Complied with department, organization and government policies and procedures.
- Uploaded and submitted verification documents and completed applications.
- Performed eligibility assistance, case management, referrals or related function.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
Education
Associate of Arts - Accounting And Finance
University of Phoenix
Tempe, AZHigh School Diploma -
Highline High School
Burien, WA06.1995
Skills
- Attention to Detail
- Interpersonal Skills
- Problem Solving
- Time Management
- Effective Communication
- Performance Management
- Leadership Abilities
- Multitasking
- Customer Service
- Organizational Skills
- Telephone Etiquette
- Interviewing
- Application Review
- Government Relations
- Appointment Scheduling
- Data Entry
- Documentation and Reporting
- Staff Management
- Scheduling
- Employee Supervision
- Microsoft Office
- Scheduling and Calendar Management
- Documentation and Recordkeeping
- Administration and Operations
- Staff Scheduling
- Project Management
Timeline
Project Manager
Renewal By Andersen Window Replacement
10.2021 - 08.2023
Benefit Eligibility Supervisor
State Of Arizona Department Of Economic Security
02.2009 - 11.2020
Associate of Arts - Accounting And Finance
University of Phoenix
High School Diploma -
Highline High School
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