Jennifer Ballard
Vancouver
Summary
Surgical Oncology Nurse Manager at Providence Portland Medical Center, known for improving patient satisfaction with empathetic care and effective infection control measures that lowered hospital-acquired infections. Expert in budget management and workforce development, fostering teamwork and continuous learning, as reflected in low staff turnover and high caregiver engagement scores.
Overview
23
23
years of professional experience
Work History
Surgical Oncology Nurse Manager
Providence Portland Medical Center
08.2022 - Current
- Ensured compliance with all applicable regulatory requirements, maintaining accreditation status and safeguarding the reputation of the healthcare organization.
- Promoted a positive work environment by addressing conflicts promptly and advocating for the needs of nursing staff.
- Mentored new nurses to enhance their clinical skills, critical thinking abilities, and confidence in providing high-quality care.
- Championed infection control measures within the unit, contributing to reduced hospital-acquired infection rates over time.
- Increased patient satisfaction scores by consistently providing empathetic and attentive care.
- Managed budgets effectively by monitoring resource utilization, identifying cost-saving opportunities, and prioritizing expenditures appropriately.
- Conducted performance evaluations for nursing staff members, providing constructive feedback on areas needing improvement while highlighting successes achieved throughout the year.
- Served as a liaison between patients, families, and physicians to facilitate communication and ensure understanding of treatment goals.
- Streamlined nursing processes, optimizing efficiency, and reducing staff workload without compromising patient safety.
- Oversaw staffing schedules to ensure adequate coverage while minimizing overtime expenses when possible.
- Led staff development programs, fostering a culture of continuous learning among nursing team members.
- Cultivated a culture of accountability among nursing staff by encouraging ownership over one''s work and holding individuals responsible for meeting performance standards.
- Collaborated with interdisciplinary teams for optimal patient outcomes and seamless transitions of care.
Assistant Nurse Manager
Legacy Health Salmon Creek
08.2018 - 07.2022
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Verified facility remained up-to-date and compliant with laws and regulations.
- To reduce hospital-acquired infections, falls, and medication errors for improved patient safety.
- Reduced turnover rate by implementing effective recruitment strategies, attracting highly skilled nursing professionals to join the team.
Relief House Supervisor/ Charge Nurse
Legacy Health Salmon Creek
06.2017 - 08.2018
- Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
- Provided emergency response during shifts and when on-call.
- Mentored new nurses, providing guidance on hospital policies and procedures, fostering professional growth and development.
- Maintained accurate records of employee performance evaluations, certifications, licenses, continuing education requirements, ensuring compliance with regulatory standards.
- Enhanced patient care by implementing efficient processes and utilizing resources effectively.
- Promoted evidence-based practices among nursing staff by staying current on industry trends and research, sharing knowledge with colleagues.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in better outcomes.
- Served as a liaison between administration and clinical staff, facilitating open communication channels for policy updates and concerns.
- Conducted regular rounds on all units to assess overall functioning of the department while addressing any issues or concerns that arose.
Interim Assistant Nurse Manager
Legacy Health Salmon Creek
10.2016 - 06.2017
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Staff Charge Nurse
Legacy Salmon Creek
09.2014 - 10.2016
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Participated in continuous learning opportunities to stay current on advancements in oncology treatments and nursing techniques.
- Reduced medication errors by closely monitoring patients for adverse reactions and promptly reporting concerns to physicians.
- Maintained detailed documentation of patient assessments, interventions, and outcomes using electronic health record systems.
- Counseled patients and provided listening ear and emotional support.
- Improved patient outcomes by collaborating with multidisciplinary healthcare teams to develop comprehensive cancer treatment plans.
Charge and Staff Nurse
Peace Health Medical Center
06.2013 - 09.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Corporate Customer Service Representative
Kyocera Industrial Ceramics
05.2002 - 07.2009
- Proactively identified potential issues affecting key accounts, working collaboratively with team members to find effective solutions.
- Worked closely with sales teams to ensure smooth onboarding process for new corporate customers, resulting in higher retention rates.
- Reduced response times to customer inquiries by implementing new strategies for managing incoming requests more efficiently.
- Improved customer satisfaction ratings by addressing and resolving complex corporate inquiries.
- Collaborated with internal teams to resolve customer issues and improve overall service quality.
- Streamlined customer service processes for faster resolution times and increased efficiency.
- Provided exceptional support to corporate customers by utilizing in-depth knowledge of company products and services.
- Efficiently resolved escalated complaints from dissatisfied customers, ultimately preserving long-term business relationships.
- Participated in cross-functional projects aimed at improving overall operations within the organization, leading to better support for corporate clients.
Education
Master of Science - Nursing Leadership And Management
Liberty University
Lynchburg, VA05-2021
Master of Science - Health Care Administration
Liberty University
Lynchburg, VA05-2021
Nursing
Concordia University
Portland, OR06-2013
Skills
- Process enhancement
- Workforce development
- Collaborative teamwork
- Collaborative project engagement
- Proficient in task management
- Team guidance
- Strategic budget management
- Versatile in dynamic environments
Timeline
Surgical Oncology Nurse Manager
Providence Portland Medical Center
08.2022 - Current
Assistant Nurse Manager
Legacy Health Salmon Creek
08.2018 - 07.2022
Relief House Supervisor/ Charge Nurse
Legacy Health Salmon Creek
06.2017 - 08.2018
Interim Assistant Nurse Manager
Legacy Health Salmon Creek
10.2016 - 06.2017
Staff Charge Nurse
Legacy Salmon Creek
09.2014 - 10.2016
Charge and Staff Nurse
Peace Health Medical Center
06.2013 - 09.2016
Corporate Customer Service Representative
Kyocera Industrial Ceramics
05.2002 - 07.2009
Master of Science - Nursing Leadership And Management
Liberty University
Master of Science - Health Care Administration
Liberty University
Nursing
Concordia University
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