Jennifer Balvantin
Graham,TX
Summary
Dynamic professional with extensive experience at BeyondFaith Hospice, excelling in medical billing and insurance verification. Proven track record in managing operations and enhancing patient flow through effective communication and attention to detail. Recognized for reliability and teamwork, consistently ensuring compliance with healthcare regulations while optimizing office efficiency.
Overview
27
27
years of professional experience
Work History
Touch Up/Aircraft Detailer
Air Tractor
Olney, Texas
07.2024 - Current
- Cleaned aircraft exteriors to ensure optimal appearance and safety standards.
- Conducted thorough inspections of aircraft for cleanliness and quality control.
- Inspected aircraft for any damage and reported findings to supervisor.
- Removed exterior exhaust stains and washed down aircraft's structural parts.
- Inspected aircraft components and equipment for cracks, breaks and leaks.
Medical Office Maager
BeyondFaith Hospice, LLC Hospice Care Web
Graham, Texas
01.2014 - 06.2024
- Oversaw daily operations of hospice office and staff management.
- Managed appointment scheduling and patient intake processes effectively.
- Ensured compliance with healthcare regulations and best practices.
- Facilitated billing processes and insurance claim submissions accurately.
- Maintained inventory of medical supplies and office equipment efficiently.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Trained new staff on office procedures, software programs and customer service protocols.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Managed staff scheduling and set patient scheduling policy.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Planned and controlled budgets for contracts, equipment and supplies.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Medical Assistant/Office Manager
Dr. James Cawley
Graham, TX
08.1998 - 01.2014
- Assisted with patient intake and collected medical histories.
- Managed appointment scheduling and coordinated follow-up visits.
- Supported physicians during patient examinations and procedures.
- Handled administrative tasks, including filing and data entry.
- Communicated effectively with patients regarding their care instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Assisted in coordinating office supply inventory and placing orders as needed.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted with the preparation of budgets, forecasts and financial statements.
Skills
- Damage reporting
- Attention to detail
- Aircraft surface cleaning
- Reliability and punctuality
- Teamwork
- Insurance verification
- Coding and data entry
- Medical billing expertise
- Computer software proficiency
- Strong interpersonal skills
- Medical terminology
- Inventory control management
- Electronic health records management
- EMR software
- Professional telephone etiquette
Accomplishments
- Employee of the year at BeyondFaith Hospice 2016
Timeline
Touch Up/Aircraft Detailer
Air Tractor
07.2024 - Current
Medical Office Maager
BeyondFaith Hospice, LLC Hospice Care Web
01.2014 - 06.2024
Medical Assistant/Office Manager
Dr. James Cawley
08.1998 - 01.2014