Jennifer Banfield
Canton,MI
Summary
Motivated Relationship Banker and Sales Associate enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices. My skill set goes back over 25 years, including retail and banking expertise. I work and live in the Plymouth Canton area and enjoy deepening my connection to the community.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Citizens Bank
Plymouth, MI
08.2023 - Current
- Built long-term relationships with customers by providing personalized service and support.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Personal Banker
Flagstar Bank
Canton, MI
07.2022 - 08.2023
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Advised customers on various financial products available from the bank.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Promoted additional bank services through personal contact with customers.
- Responded promptly to customer emails, phone calls and requests for information.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Customer Service Representative
Comerica Bank
Farmington, MI
02.2019 - 04.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Extensive cash handling experience
Merchandising Manager
Barnes & Noble
Northville, MI
11.2015 - 01.2019
- Collaborated with designers to create new collections that align with current trends.
- Organized special events such as trunk shows or pop-up shops as part of promotional activities.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Developed and implemented merchandising strategies to increase sales and profits.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Developed strategies for product positioning and pricing based on market analysis.
- Set up weekly Sales Floor displays according to Planograms and Visual Aids.
Education
Bachelor of Science - English Language And Literature
Eastern Michigan University
Ypsilanti, MI04-1998
Skills
- Relationship building and management
- Financial Planning
- Sales expertise
- Project Management
- Persuasive communication style
- Money Handling
- Resourcefulness
- Creative Thinking
- Teller Support
Timeline
Relationship Banker
Citizens Bank
08.2023 - Current
Personal Banker
Flagstar Bank
07.2022 - 08.2023
Customer Service Representative
Comerica Bank
02.2019 - 04.2022
Merchandising Manager
Barnes & Noble
11.2015 - 01.2019
Bachelor of Science - English Language And Literature
Eastern Michigan University