Jennifer Banister
Mascot,TN
Overview
28
28
years of professional experience
Work History
Certified Pharmacy Technician
Publix
01.2011 - 01.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Certified Pharmacy Technician
Walmart Supercenter
01.2010 - 01.2012
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Pharmacy Technician
Walmart Neighborhood
01.2008 - 01.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Assistant Manager
Heart Study Center
01.2000 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Owner Manager
Linda's Cafe
01.1995 - 01.1999
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Computer Programming
Seminole Community College
Timeline
Certified Pharmacy Technician
Publix
01.2011 - 01.2023
Certified Pharmacy Technician
Walmart Supercenter
01.2010 - 01.2012
Pharmacy Technician
Walmart Neighborhood
01.2008 - 01.2010
Assistant Manager
Heart Study Center
01.2000 - 01.2008
Owner Manager
Linda's Cafe
01.1995 - 01.1999
Computer Programming
Seminole Community College