Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Receptionist/Medical Assistant
Family Care Specialist/ Altais
06.2022 - Current
Greet incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
Organized, maintained and updated information in computer databases.
Answered phone promptly and directed incoming calls to correct departments.
Handled assignments independently with good judgement and critical thinking skills.
Managed multiple tasks and met time-sensitive deadlines.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Confirmed appointments, communicated with patients, and updated client records.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated strong organizational and time management skills while managing multiple projects.
Verified insurance eligibility and information to update database.
Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Medical Assistant
Pico Rivera Women & Children Health Center
07.2021 - 12.2021
Sanitized, restocked, and organized exam rooms and medical equipment.
Prepared lab specimens for diagnostic evaluation.
Collected and documented patient medical information such as blood pressure and weight.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Obtained client medical history, medication information, symptoms, and allergies.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.