Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Barakovic

Stony Brook

Summary

Professional with extensive experience in client services, ready to drive positive outcomes. Adept at fostering strong client relationships and ensuring high satisfaction levels. Skilled in problem-solving, communication, and adapting to evolving needs. Strong team collaborator, delivering results through effective project management and strategic planning.

Experienced with managing client relationships and providing tailored solutions. Utilizes strategic communication and problem-solving skills to address client needs. Track record of fostering client loyalty and driving service improvements.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Client Services Consultant I – Vision Regional Markets

MetLife
05.2022 - Current
  • Work to retain business for my Book of Business currently consisting of 326 accounts that range from 100-500 members respectively
  • Accountable for overall day-to-day needs of my clients
  • Coordinates with various departments for service implementation
  • Handles any client complaints and escalate them for fast and efficient resolution
  • Maintain strong relationships with clients and ensure their needs are met
  • Act as the main point of contact for the clients in my Book of Business
  • Prepare and provide reporting to brokers and group contacts
  • Present group specific power point slides with plan benefit details for their open enrollment
  • Travel 1-2 times per year to visit high profile clients
  • Generate groups policy and certificate
  • Provide excellent customer service to the client
  • Facilitate client meetings with prepared materials and reporting

Unit Administrative Secretary

St. Francis Hospital
05.2016 - Current
  • Utilize my knowledge of medical terminology to assist Nurse Managers, RN’s, doctor office staff as well as patients and their families
  • Enter and retrieve data from the Epic and Star systems to assist doctors with consult requests as well as placing calls to those doctors on behalf of the nursing staff
  • Responsible for ordering supplies for the unit ensuring we are fully always equipped
  • Coordinate with pharmacy staff to ensure all medications are on the unit in a timely fashion
  • Perform clerical, communication and receptionist activities within the department under the direction of the RN in charge

Medical Office Administrator/ Brooklyn Heights & Bedford Offices

Preferred Health Partners
06.2011 - 12.2014
  • Provided the overall day-to-day management, organization and direction of the Bedford-Williamsburg Medical Office consisting of over 30 physicians (primary & specialty care), 75 employees and the oversight of the delivery of patient care for over 10 thousand patients
  • Analyzed, interpreted and implemented policies and procedures
  • Possess knowledge of various regulatory and compliance procedures
  • Prepare and analyze administrative reports
  • Managed the medical office budget and approved supply requisitions
  • Facilitated all patient concerns relative to the medical office including complaints, provider scheduling and benefit entitlements
  • Provided training to staff, managed their time and payroll system
  • Managed physician schedules relative to the delivery of adequate patient care and quality customer service
  • Responsible for yearly staff evaluations in areas such as job performance, time and attendance, behavior, HIPAA and customer service in order to ensure that the work environment is professional and conducive to provide growth
  • Administered Employee Corrective Actions when necessary
  • Held monthly staff and physicians’ meetings to provide open forum for communication and problem solving
  • Participated in daily morning huddles as part of the Patient Centered Medical Home model of advanced quality care for patients
  • Knowledge of OSHA
  • Delegated tasks accordingly
  • Knowledge of HEDIS and worked to improve upon the medical office scores
  • Trained staff on Press Ganey and importance of patient satisfaction in healthcare

Assistant Marketing Coordinator

Queens-Long Island Medical Group
03.2008 - 06.2011
  • Provided personal and administrative support to marketing director
  • Telephone conferences
  • Answering phones
  • Scheduling meetings
  • Overseeing reports
  • Managed department expenses, invoices department budget
  • Provided assistance with publications, vendors and clients
  • Organized company marketing products
  • Coordinated marketing events for trade shows and public exhibits
  • Prepared invitations for company events
  • Coordinated catered events for clients and staff
  • Served as a liaison between advertising agencies and the company
  • Supported the marketing team in preparing marketing materials for media packets and press releases
  • Assisted with writing, creative, editing and proofing material for the company website and for presentations
  • Implemented marketing strategies through research
  • Responsible for supporting the development and execution of the marketing plan
  • Assisted in media scheduling and promotional strategies
  • Possess skills in project management and the ability to work individually
  • Highly skilled in organization, time management/meeting deadlines

Quality Assurance Patient Advocate

Davis Vision Corporate Office
01.2004 - 03.2008
  • Provided education to members and providers regarding benefit coverage and ensured that member’s benefits were administered according to the benefit groups regulations
  • Served as a liaison between Keystone Mercy and Davis Vision
  • Investigated, reviewed and resolved escalated challenges and requests regarding member benefits and medically necessary services, i.e., billing, material quality, warranty issues, laboratory challenges, provider quality of service concerns
  • Worked toward the resolution of systemic problems effecting patients
  • Analyzed and authorized prior approval requests, troubleshoot member or provider issues
  • Expedited conflict resolution to insure the highest level of customer satisfaction
  • Coached and trained new associates
  • Responded to Patient Satisfaction Surveys keeping track of various patterns and trends based on the feedback I received from Davis Vision members

Education

Bachelor of Science - Healthcare Management

SUNY Stony Brook
Stony Brook, NY

Skills

  • Client relations
  • Product and service sales
  • Exceptional communication
  • Strong empathy
  • Account management
  • Teamwork and collaboration
  • Customer service
  • Decision-making
  • Team building
  • Customer relationship management
  • Professionalism
  • Goal setting
  • Administrative and office support

Certification

Agent of Record License 2024

Broker of Record License 2024

Timeline

Client Services Consultant I – Vision Regional Markets

MetLife
05.2022 - Current

Unit Administrative Secretary

St. Francis Hospital
05.2016 - Current

Medical Office Administrator/ Brooklyn Heights & Bedford Offices

Preferred Health Partners
06.2011 - 12.2014

Assistant Marketing Coordinator

Queens-Long Island Medical Group
03.2008 - 06.2011

Quality Assurance Patient Advocate

Davis Vision Corporate Office
01.2004 - 03.2008

Bachelor of Science - Healthcare Management

SUNY Stony Brook

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Jennifer Barakovic