Jennifer Brodin Baran
Palos Hills,ILLINOIS
Summary
Meticulous Box Office Professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Event Programming, Box Office Management, Touring and Client Services Representative
Overview
22
22
years of professional experience
Work History
Ticketing Director
Jam Productions
05.2025 - Current
- Manage ticket sales operations, ensuring accurate processing and timely fulfillment of customer requests.
- Maintain relationship with ticketing vendor, AXS.
- Maintain relationship with Artist Management and Agencies.
- Analyzed sales data to identify trends, making informed decisions on pricing strategies and promotional offers.
- Collaborated with marketing team to create promotional strategies that increased ticket sales and audience engagement.
- Provide daily and weekly ticket count analysis of events currently on sale.
- Analyzed sales data to identify trends.
- Trained staff on ticketing procedures, enhancing team efficiency and customer service quality.
- Arranged staffing hours for daytime Box Office and event day shifts to accommodate event needs.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with finance to check accuracy of reporting against money received.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Acted as senior management available for customer service inquiries and escalated customer issues.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Launched quality assurance practices for event creation.
- Evaluated processes to create efficiencies with staff, resources and processes.
- Collaborated with other departments for smooth execution of events, improving overall event management success.
- Resolved escalated customer issues professionally, maintaining high levels of client satisfaction even during challenging situations.
- Established ticketing team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Event creation in the AXS system
- Show day support for Box Office and Production.
- Provide support to three company owned venues. Including managing Box Office staff and supporting Building Ops and Production.
Senior Manager Event Programming/Event Programmer
United Center
09.2008 - 03.2025
- Every aspect of event creation in both TM Host and Archtics
- Monitor event builds, including all presales and special offers, such as VIP Packages, Groupon and Ticketmaster National Offers
- Ensure TM build is complete and correct including financials
- Place all inventory holds and manage inventory
- Act as liaison between Venue and Promoter. As well as Venue and Ticketmaster
- Monitor all presales and onsales
- Troubleshoot night of event, and be available to Promoter and Box Office staff
- Ensuring CADs and Ticketmaster Interactive Seat Maps are created and accurate
- Ensure all information is complete and current on Ticketmaster
- Run reports for Venue/Promoter (Audits, Consignment reports, etc.)
- Assist in assigning events to be created to an Event Programmer
- Assist in training new Event Programmers
- Acting as liaison between Event Programming and Box Office staff and Management
- Implementing Dynamic pricing changes and Pricemaster updates made to events
- Scaling potential and/or future events for Promoters, and ensuring potential revenue reported is accurate
- Work closely with Production Managers, Tour Representatives and Venue Event Managers prior to an event, and on day of show
- Run all Promoter requested reports for settlement
- Work with Venue and Promoter Marketing Departments to ensure everyone has information pertaining to event announcements
- Work closely with Guest Services to communicate any special circumstances on an event (Late doors, seat relocation, opening or closing sections of the arena bowl)
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Conducted performance evaluations for Event Creation Department.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Client Service Representative
Ticketmaster
08.2003 - 03.2008
- Ensured efficient and coordinated communication between Clients and the Management.
- Responded to questions and urgent changes to events
- Articulated event-specific terminology and tools for clients
- Rescheduled, postponed, and made urgent financial changes to events
- Trained new Client Service Reps, Event Programmers and other recently-hired Ticketmaster employees
- Escalated any known program glitches or issues to the appropriate supervisors to maintain high levels of productivity and reduce the company’s financial losses
- Monitored onsales and solved problems for high-demand events
- Ensured Client's information was accurately presented on Ticketmaster platforms - including Ticketmaster.com and Outlet kiosks
- Provided show day support
- Facilitated Ticketmaster product and program upgrades for Clients
Education
Film
Columbia College Chicago
Chicago, ILSkills
- Team leadership
- Self-motivated
- Strong verbal communication
- Skilled in Ticketmaster Host, Archtics, TMOne, EMT, Inventory Control and Pricemaster
- Extremely organized
- Skilled problem solver
- Outstanding interpersonal skills
- Excellent at building and maintaining professional relationships
- Staff training and development
- Box office management
Timeline
Ticketing Director
Jam Productions
05.2025 - Current
Senior Manager Event Programming/Event Programmer
United Center
09.2008 - 03.2025
Client Service Representative
Ticketmaster
08.2003 - 03.2008
Film
Columbia College Chicago