Jennifer Barber
Salem,NJ
Summary
Enthusiastic professional with 6 years’ experience assessing the needs of vulnerable individuals while providing empathy to those in times of hardship. Eager to learn new skills and always takes on extra projects and more difficult cases. Fast learner who is continuously distributing their knowledge to fellow co-workers that seek guidance with cases. An organized and dependable candidate who can work well under pressure while maintaining a positive attitude.
Overview
12
12
years of professional experience
Work History
Human Service Specialist II
Salem County Board of Social Services
10.2020 - Current
- Aids new and lower-level co-workers with questions and processing cases.
- Facilitates in the training of employees.
- Undertakes more difficult cases and confers with supervisor to resolve conflicts with client’s eligibility.
- Replies to client issues and complaints via phone calls or in person.
- Takes on special projects as needed.
- Performs all the essence duties that a Human Service Specialist I does.
Human Service Specialist I
Salem County Board of Social Services
07.2019 - 09.2020
- Reviews applications and forms for completeness and accuracy; assist individuals in completing required forms.
- Interviews clients and asks informative questions to determine eligibility while researching information as needed.
- Collects and reviews information from additional sources to determine eligibility; verifies information provided by individuals.
- Explains the eligibility standards for each program and informs individuals of participation requirements for programs such as filing for child support for TANF and work activities for SNAP and cash programs.
- Refers individuals to other financial resources that may be available such as The State of NJ Unemployment Services and The Social Security Administration.
- Provides referrals to internal departments for housing assistance, job training, child care and emergency assistance.
- Prepares case summaries for Fair Hearings; attends Fair Hearings as needed. Prepares referrals for over-payments and home investigations.
- Provides information to individuals and families to achieve self-sufficiency through employment and child support services.
- Assists and guides other staff members as needed and discusses complex cases with supervisors to resolve conflicts.
- Maintains records and files by collecting all required documentation and prepares files to be scanned into digital system.
Administrative Assistant II
State of New Jersey Bureau of Guardianship Services Through Apidel Technologies Staffing
09.2014 - 06.2019
- Maintains information system and records and informs other departments and facilities of any changes in client information within the division.
- Keeps employees currently informed of new and revised personnel policy, statement, regulations, directives and other communications published by the division and creates protocols for such communications.
- Expedites and coordinates services such as maintenance, repairs, supplies and mail.
- Distributes reports of clients, provided by the Division of Developmental Disabilities (DDD) to the appropriate guardianship specialist within the region.
- Constructs on-call schedule and distributes to developmental centers and facilities associated with the division.
- Performs general office duties: make copies, send and retrieve faxes, Eliminate outdated or unnecessary materials, etc.
Lead Customer Service Rep./ Administrative Assistant
Ashley Furniture Homestore
07.2013 - 08.2014
- Supervises other customer service representatives, trains new employees and helps to resolve any conflicts with scheduling.
- Verifies information provided by customers for finance applications and orders to ensure accuracy and timely arrive of product (s).
- Explains delivery procedures and company policies regarding orders and cancellations and any finance contracts.
- Notifies supervisor of repetitive problematic issues where a possible pattern may exist and develops new guidelines for such issues.
- Manages payments and nightly cash reports to verify that all monies taken for the day match with daily invoices.
- Performs general office duties that include answering a multi-line phone System taking messages, filing of invoices and assisting management.
Education
Bachelor of Arts - English
Rowan University
Glassboro, NJ01.2012
Skills
Ø Employee of the Quarter for the third quarter of 2021
Ø Participated in the Training Committee from 2022-2023
Ø Selected for State Interview via Zoom for the WFNJ Me Review in March 2022
Ø Elected to test new pilot program for MAGI/Medicaid 2019-2020
Ø Represented the agency in a community Food Drive/ Homeless event in January 2023 at Victory Assembly Church in Pilesgrove
Timeline
Human Service Specialist II
Salem County Board of Social Services
10.2020 - Current
Human Service Specialist I
Salem County Board of Social Services
07.2019 - 09.2020
Administrative Assistant II
State of New Jersey Bureau of Guardianship Services Through Apidel Technologies Staffing
09.2014 - 06.2019
Lead Customer Service Rep./ Administrative Assistant
Ashley Furniture Homestore
07.2013 - 08.2014
Bachelor of Arts - English
Rowan University
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