Jennifer Barclay

• Contacted, Responded and communicated with customers through warm leads, to identify specific end of life needs and budget.
• Met customers at their homes, over the phone, or Zoom to carefully listen to their end of life wishes, explain their options , clarify and answer questions about our pre plan cremation program and best option for the customer and the families.
• Closed sales contracts by overcoming objections, asking for sales, , and completing legal pre need contracts,
• Salesforce and Beacon Certified and Trained

• Entered orders accurately to produce finalized checks and attain correct payments from guests.
• Greeted guests warmly
• Maintained up-to-date knowledge of menu options, and specialties.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Used slow periods to restock supplies, ice, trays, and maintaining sidework stations .
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Remained focused, calm and professional during peak rush hours.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Demonstrated success in maintaining high level of customer satisfaction.

• Built provider profile listings
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Conducted market research to identify new opportunities and target markets.
• Organized , oversaw and managed a variety of Networking/ Sales and Trade shows

-Trade Expo West- Anaheim, CA

-NACDS National Association of Chain Drug Stores- Boston, MA

-AAAAI, American Academy Allergy Asthma and Immunology - Washington DC

• Planned , Coordinated and Managed Corporate Events, Private Parties , Weddings and Fundraising.
• Created event proposals after first meet with client
• Attended monthly networking events within the industry.
• Maintained event budgets
• Supervised event set up and tear down .
• Negotiated with various vendors
• Delegating tasks to other staff and overseeing
• Coordinated the logistics of each event
• Managed the event planning process from start to complete.
• Anticipating and planning for different scenarios
• Book venues and schedule speakers

• Anticipated customer needs and responded accordingly to increase customer satisfaction.
• Addressed and handled customer complaints in polite and professional manner.
• Demonstrated success in maintaining high level of customer satisfaction.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Used point-of-sale systems and completed end-of-shift paperwork accurately.
• Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Set positive tone for entire dining experience as first point of contact for incoming guests.