Jennifer Barillas
Falls Church,Virginia
Summary
Driven and bilingual professional with a proven track record at J.B.G. Smith Properties, excelling in interpersonal communication and customer service. Demonstrated ability to enhance resident satisfaction and streamline leasing processes. Skilled in written communication and maintaining high approval ratings, showcasing goal-oriented achievements and self-motivation.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
J.B.G. Smith Properties
11.2022 - 11.2024
- Built brand loyalty by delivering stellar leasing experience to residents.
- Maintained accurate records of prospective renters, applications and leases.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Concierge
J.B.G. Smith Properties
05.2022 - 11.2022
- Ensured safekeeping of packages and deliveries for residents.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Facilitated communication between residents and maintenance services.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated with vendors to ensure timely completion of service requests from tenants.
Education
High School Diploma -
Justice High School
06-2019
Skills
- Bilingual: Fluent in Spanish
- Goal oriented
- Interpersonal skills
- Self motivation
- Written communication
- Application management
- Proficient in Yardi CRM and Voyager
- Experienced with SightPlan and Microsoft Office
Timeline
Leasing Consultant
J.B.G. Smith Properties
11.2022 - 11.2024
Concierge
J.B.G. Smith Properties
05.2022 - 11.2022
High School Diploma -
Justice High School
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