JENNIFER BARKER
Fort Worth,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Administrative Manager
Gridiron Football
04.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database; reporting up to 10k participants per season
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars, and meetings for staff and clients.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built and managed processes for tracking and monitoring department performance; KPI
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Met department budgets by monitoring and reporting on office expenses using applications including Bill.com, Quickbooks, and Divvy.
Director of Administration
Wisconsin Rush Soccer Club
06.2016 - 04.2021
- Under the direction of Technical Director
- Collaborates with Leadership staff weekly to identify and deliver required administrative support operations for organization
- Completed payments and control expenses by receiving payments, plus processing, verifying, and reconciling invoices, uploading bills into account system; bill.com
- Provide timely customer call-backs, following up on all inquiries
- Processes refunds and credits for organization
- Representative between our club and State Association of Wisconsin
- Decreased bad debt by 40%
- Create and maintain multiple programs in our registration system; Demosphere
- Applied 20+ teams for league placement bi-yearly
- Maintains the organization's administrative policies and procedures manual
- Secure off-site location(s) for off-season training and events
- Lead monthly meeting with 20+ volunteer staff in ensure communication was transparent
- Attend monthly Board meetings and provide financial reports for the Treasure
- Manage and operated yearly tryout process with up to 400 participants in attendance
- Collect needed application and documents for Financial Aid participants, average 30 families
- Set up over 300 accounts for the uniform ordering
- Order coaches gear yearly for 25+ staff and Board members, following yearly budget
- Send in annual and semi-annual reports to Rush National
- Set up over 300 accounts in Teamsnap, app for communication with our members
Membership Coordinator
YMCA of Dane County
01.2007 - 05.2016
- Expanded membership through high-quality member engagement and sales initiatives with focus on community needs in accordance with strategic and operating plan
- Membership and program sales met needs of each member or guest and connected them to Y’s cause
- Increased member retention by demonstrating and training others to provide personalized member experiences
- Created supportive, uplifting community environment
- Recruited, hired, and trained staff for 3 different departments
- Prepared all required new hire paperwork, including background checks and W9’s for Human Resources
- Evaluated employee and volunteer performance on a quarterly basis
- Managed 30+ employees in 3 different departments
- Developed strategies to motivate employees and achieve goals
- Coordinated in ensuring Membership Department operates within budget and follows budgeting policies and procedures
- Facilitated marketing and distribution of YMCA membership and program information
- Performed as Manager on Duty; overseeing safety of building and reporting any incidents or issues to
- Senior staff
- Managed emergencies, unusual circumstances, and member discipline
- Completed building rounds and assisted with maintenance as needed inside and outside facility
- Completed proper report forms and communicates all incidents requiring disciplinary action to the Senior Membership Director
- Influenced, guided, and promoted employee, volunteer, and member engagement in Annual Campaign and other fundraising events
- Actively attended and/or serves in a leadership role for identified Association and Branch activities and special events
- Acted as positive role model while implementing YMCA healthy living policies, character development, and the four core values of Caring, Honesty, Respect, and Respond
- Accomplishments
- Acted as Interim Director of Aquatics-add an additional department onto my workload, was able to manager more staff and provided guidance to this department while still maintaining my job role as Membership
Education
Associate - Business Management
Madison College
Skills
- Google Applications
- Billcom
- Quickbooks
- ADP
- Accounts Payable & Receivable
- Professional Networking
- Schedule Management
- Event Planning
- Database Maintenance
- Coordinating Travel Arrangements
- Enforce Policies
Additional Information
- Willing to relocate to Dallas-Fort Worth, TX Authorized US employer
Timeline
Administrative Manager
Gridiron Football
04.2021 - Current
Director of Administration
Wisconsin Rush Soccer Club
06.2016 - 04.2021
Membership Coordinator
YMCA of Dane County
01.2007 - 05.2016
Associate - Business Management
Madison College
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