Jennifer Barnes
Madison,WI
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Highly organized and detail orientated with the ability to prioritize tasks efficiently.
Overview
19
19
years of professional experience
Work History
Human Resources Coordinator and Administrative Assistant
Luminex
2023.08 - Current
- Files paperwork, sorted, and delivers mail and maintains office organization.
- Delivers friendly assistance with new hires throughout interviewing and hiring process.
- Maintains and schedules complex calendars.
- Answers and redirects incoming phone calls for office.
- Completes employee exit interviews and paperwork.
- Organizes new employee orientation schedules for new hires.
- Manages onboarding and offboarding of all employees.
- Applies mediation and collaboration to successfully resolve employee complaints and grievances.
- Analyzes and reports on employee turnover rates to assess reasons and make recommendations for improvement.
- Responds to employee inquiries regarding benefits and other HR topics.
- Helps employees register for benefits programs using online portals.
- Develops and maintains HR policies and procedures.
- Processes documentation for employee actions such as new hires, grievance resolutions and terminations.
- Sets up orientations and initial training for new employees.
- Executes projects I'm tasked with timely and within budget. This includes onsite and offsite events for employees.
- Provides mediation, guidance or resolutions to employee concerns and conflict.
- Operates HRIS systems of Dayforce and SuccessFactors.
- Supports managers in addressing employee concerns, fostering positive workplace relationships.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Works with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Administrative Assistant
SSM Health Davis Duehr Dean
2023.01 - 2023.08
- Monitored schedules, joined meetings to take minutes and helped keep director on schedule.
- Acted as main correspondence for Wisconsin Region Administrator for Davis Duehr Dean Eye Care
- Worked closely with providers and management team to schedule meetings and/or training as needed.
- Created expense reports for mileage or any purchases made by providers and administrators when visiting other clinics.
- Worked with Epic and Microsoft programs daily.
- Worked closely with recruiters to set up interviews for Physicians and Optometrists.
- Managed filing system, entered data and completed other clerical tasks,
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and budget data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Patient Relations Coordinator
Madison Family Dental Associates
2021.10 - 2023.01
- Supervised seven employees in Patient Relations Department in busy dental clinic.
- Worked closely with clinic staff on 6 and 12 month recalls.
- Was responsible for daily budget reporting to the Controller and addressed discrepancies.
- Worked closely with our Administrator on hiring, interviewing, disciplinary action, FMLA occurrences, and scheduling template rebuilds.
- Verified patient insurance eligibility and entered patient information into the system.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Handles all scheduling and time off requests for the Patient Relations team.
- Responsible for all employee complaints or interpersonal issues.
- Trained new employees in the Patients Relations Department.
- Provided coaching or support when necessary.
- Made sure all policies and operations are being followed.
- Gave annual reviews and passed them along to Administator to be finalized by the owners.
- Took care of patient complaints and follow-up with patients.
- Answered a multi-line telephone.
- Scheduled patients for routine appointments but also triaged patients for emergency appointments.
- Went over estimates for treatment with the patient.
- Communicated eligibility and coverage for treatment to the providers for their patients.
- Responsible for monitoring the schedule of a bustling clinic so that providers don't get overwhelmed.
- Worked directly with doctors on their schedule and helped it run the most efficiently for them.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions
Patient Relations Associate
Madison Family Dental Associates
2021.05 - 2021.10
- Greeted and checked patients in for their appointments.
- Explained insurance coverage to patients while going over estimates with them.
- Entered insurance through Desco and searched insurance coverage through their websites to gather coverage details.
- Experience using Desco software to schedule appointments, enter insurance and enter payments.
- Monitored schedules of dentists and hygienists to fill openings or change appointments.
- Able to answer multi-line phones quickly.
- Multi-tasked things by priority and efficiently.
- Followed through with requests from dentists, team members, and coordinators.
Assistant Manager
Country Meadows Apartments
2020.02 - 2021.05
- Helped to manage an apartment complex with 445 apartments, and as an Assistant Manager, I provided solutions when needed and customer service to our residents.
- Typed all leasing paperwork for new and existing residents, along with data entry.
- Managed rent payments as well as follow up with any payment concerns.
- Ordered supplies for the office.
- Was on-call for resident emergencies and responded to several health emergencies while working there.
- Take people interested in our complex on showings and provide all necessary information.
- Answered multi-line phones in a busy office.
Customer Service Representative
Willy Street Co-op
2018.08 - 2020.02
- Answered high-volume calls on multi-line phones, provides answers to questions or directs phone calls to the proper department.
- Assisted customers in filling out forms to become owners and enters their information into the system.
- Handled customer complaints and questions.
- Assembled new owner packets.
- Helped to cover fellow shift supervisor's breaks.
- Managed owner account information.
- Greeted customers coming into the store while also making sure to thank customers as they were leaving.
Depositor
Willy Street Co-op
2018.08 - 2020.02
- Responsible for counting safe before the store opens and verifying it's correct.
- Made drawers for each cashier during the day.
- Verified that the loans from the day before and cash pick-ups match what is in the system.
- Verified that cashier's coupons, checks, gift cards, and refunds match what's in the system.
- Assembled the cash deposit for pick up and paid back any change orders to the bank.
- Assembled a packet of all the financial bookwork for the deposit to be sent to our finance department.
- Called the bank if any alterations to a change order needed to occur.
- Covered breaks for supervisors and customer service reps.
Shift Supervisor
Willy Street Co-op
2018.03 - 2020.02
- Managed 12 to 14 employees during my shift.
- Provided excellent customer service and trained new cashiers to provide the same.
- Covered breaks for cashiers, the customer service desk, and absences.
- Made drawer loans for cashiers and take drawer pick-ups from cashiers.
- Worked closely with all departments in our store.
- Maintained the commons area.
- Responsible for coaching cashiers when errors were made.
- Was also promoted to Depositor during this time and also was asked to cover one shift a week at the Customer Service desk.
Assistant Store Leader
Kwik Trip
2017.05 - 2018.03
- Managed store operations which included opening bookwork, helping in all areas of the store as needed and managing a staff of 25 employees.
- Counted and verified cashier deposits from day before.
- Made sure that data matched the financials in the database and then put together our deposit for the bank.
- Created and posted the weekly schedule and daily planners.
- Verified weekly hours, approved time off and also ran payroll for each pay period.
- Assisted in hiring, performance management of employees, writing performance appraisals, and termination of employment if needed.
- Helped with recruiting and participated in hiring events in the Madison area.
- Provided excellent customer service to all customers, both internal and external.
- I was on-call to cover shifts as needed in any part of the store, including the kitchen.
- Assisted in training new assistant store leaders for our district, new co-workers for our store and other stores.
- Helped with the set up of the new locations in Watertown and Black Earth. Everything from stocking, building displays, helping to train and working their grand opening events.
Manager on Duty
Willy Street Co-op
2016.07 - 2017.05
- Helped open the Northside location from building displays, stocking, ordering product, helping with plan design and was part of the grand opening event.
- Managed day-to-day store operations, including scheduling employee breaks, provided coverage to departments that may be short-staffed and managed 15 to 20 employees at a time
- Received on average 10 to 15 deliveries per shift, audited products to ensure inventory correctness, and stocked products in a timely fashion
- Provided excellent customer service by ensuring every customer found what they needed and made suggestions based on what they were looking for.
- Remained calm while addressing issues with customers and difficult-to-handle situations (vandalism, theft, trespassing, and loitering)
- Assisted with training new employees to ensure they are providing quality customer service and are properly representing Willy Street and its products
- Provided coaching when necessary to ensure employees followed policy and always provided positive reinforcement.
Auditor and Receiver
Willy Street Co-op
2013.03 - 2016.07
- Accurately received and audited an average of 45 deliveries per day
- Entered all new data into our in-store inventory system, including new product
- Received and processed up to 50 to 60 invoices a day; this included invoices from deliveries as well as mailed-in invoices from companies
- Performed regular price updates and price audits on the sales floor.
- Participated in each quarterly inventory and audited the counts from our outside inventory company
- Provided excellent internal and external customer service to employees and vendors.
Grocery Shift Supervisor
Willy Street Co-op
2012.06 - 2013.03
- Supervised eight employees who worked both morning and night shifts
- Communicated clear and concise instructions to ensure that the department was orderly and appropriately stocked
- Efficiently processed all grocery deliveries, including frozen foods, dairy, packaged products, and bulk items
- Trained all new employees to follow store policies and provide excellent customer service
- Coached employees when needed by solving conflicts, addressing performance issues, and providing positive reinforcement
- Modeled excellent customer service skills by striving to find precisely what a customer needed.
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
Grocery Stocker
Willy Street Co-op
2012.03 - 2012.06
- Worked within a team to stock large daily deliveries of grocery product to the sales floor and organized surplus product into back stock
- Helped customers find what they needed, answered questions about product options and made suggestions based on the customer's needs.
Lead Sales Manager
Mounds Pet Food Warehouse
2010.02 - 2012.02
- Assisted with hiring and termination of employees when requested.
- Assisted with scheduling, time off requests and payroll.
- Coached employees in successful selling methods and encouraged cross-selling for additional products.
- Assisted with store manager responsibilities such as scheduling, hiring, and training employees.
- Counted the safe, set up cash drawers for the day and created deposits for the day.
- Answered customer service phone calls.
- Assisted with receiving and stocking 4 to 5 large deliveries a day.
- Organized surplus products in the warehouse.
- Helped customers find what they needed, answered questions, found solutions and products to fit their needs for their pets.
Store Support Manager
PetSmart
2005.02 - 2009.12
- Counted the safe, counted in and counted down cash drawers for the day.
- Created a deposit every day.
- Answered customer service phone calls.
- Covered all departments when break coverage was needed or if there was a call for assistance.
- Helped customers find solutions and products that would fit their needs for their pets.
- Improved store efficiency by streamlining processes and implementing organizational systems.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store's overall success.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Science - Human Resources Management
Madison Area Technical College
Madison, WI05.2026
No Degree - Human Resources Management
Herzing University
Certificate in Management -
Kwik Trip University
La Crosse, WI08.2017
High School Diploma -
Mount Horeb High School
Mount Horeb, WI06.2004
Skills
- Patient Relations Management
- Administrative Support
- Self-Starter
- Advanced MS Office Suite Knowledge
- Training and Development
- Staff Motivation
- Office Management
- Coaching and Mentoring
- Excellent Communication Skills
- Customer Relationship Management
- Team Leadership
- Scheduling and Coordinating
- Inventory Management
- Positive and Friendly
- Database Management
- Budgeting and Cost Control
- Culture Development
- Manage Operations
- Bookkeeping
- Employee Counseling and Support
- Employee Onboarding
- Conflict Management
- Organization and Planning
Timeline
Human Resources Coordinator and Administrative Assistant
Luminex
2023.08 - Current
Administrative Assistant
SSM Health Davis Duehr Dean
2023.01 - 2023.08
Patient Relations Coordinator
Madison Family Dental Associates
2021.10 - 2023.01
Patient Relations Associate
Madison Family Dental Associates
2021.05 - 2021.10
Assistant Manager
Country Meadows Apartments
2020.02 - 2021.05
Customer Service Representative
Willy Street Co-op
2018.08 - 2020.02
Depositor
Willy Street Co-op
2018.08 - 2020.02
Shift Supervisor
Willy Street Co-op
2018.03 - 2020.02
Assistant Store Leader
Kwik Trip
2017.05 - 2018.03
Manager on Duty
Willy Street Co-op
2016.07 - 2017.05
Auditor and Receiver
Willy Street Co-op
2013.03 - 2016.07
Grocery Shift Supervisor
Willy Street Co-op
2012.06 - 2013.03
Grocery Stocker
Willy Street Co-op
2012.03 - 2012.06
Lead Sales Manager
Mounds Pet Food Warehouse
2010.02 - 2012.02
Store Support Manager
PetSmart
2005.02 - 2009.12
Associate of Science - Human Resources Management
Madison Area Technical College
No Degree - Human Resources Management
Herzing University
Certificate in Management -
Kwik Trip University
High School Diploma -
Mount Horeb High School
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