Jennifer Barnes
Madison,WI
Summary
Collaborative leader with an extensive management background and a compassionate HR professional with dedication to partnering with employees to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of management, executives and stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Human Resources Coordinator
Luminex
08.2023 - Current
- Files paperwork, sorted, and delivers mail and maintains office organization.
- Provides prompt, courteous, and accurate assistance to internal customers by investigating and actively seeking resolutions to their problems and concerns.
- Partners with other departments in Human Resources to identify areas for improvement, document best practice processes for HR Shared Service functions, and resolve any issues that arise.
- Assisted in employee recruitment, hiring and interview processes.
- Explained human resources policies and procedures to employees.
- Facilitated dispute resolution between employees or between employees and management.
- Maintains our HRIS (SAP & Dayforce) for all employee life-cycle processes.
- Ensures that background checks and I-9s are completed on all new hires and review any results for any concerns and works them to completion.
- Assists with orientation and onboarding activities as needed.
- Assists with processing of terminations and exit interviews.
- Tracks and enters leave of absence for employees.
- Involved in executing large scale restructuring due to business needs.
- Ensures employee electronic files are accurate and updated, and assist with HR reporting and audit requests.
- Responds to employee inquiries regarding benefits and other HR topics.
- Helps employees register for benefits programs using online portals.
- Develops and maintains HR policies and procedures.
- Facilitate site-wide events, such as benefits fairs, volunteer efforts, and team celebrations.
Administrative Assistant
SSM Health Davis Duehr Dean
01.2023 - 08.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed correspondence, reports and meeting notes.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created expense reports for mileage or any purchases made by providers and administrators when visiting other clinics.
- Worked with Epic and Microsoft programs daily.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and budget data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Patient Relations Coordinator
Madison Family Dental Associates
10.2021 - 01.2023
- Managed 7 employees in Patient Relations Department in busy dental clinic.
- Resolved conflicts between patients, families, visitors, and medical staff members.
- Monitored patient feedback surveys to identify areas where further improvements could be made.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Developed strategies for improving overall satisfaction ratings among existing and potential customers.
- Responsible for daily budget reporting to the Controller and addressed discrepancies.
- Worked closely with our Administrator on hiring, interviewing, disciplinary action, FMLA occurrences, and scheduling template rebuilds.
- Verified patient insurance eligibility and entered patient information into the system.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Handles all scheduling and time off requests for the Patient Relations team.
- Responsible for all employee complaints or interpersonal issues.
- Trained all new employees in the Patients Relations Department.
- Provided coaching or support when necessary in conjunction with Clinic Administrator.
- Made sure all policies and operations are being followed.
- Gave annual performance reviews and passed them along to Administrator to be finalized by the owners.
- Scheduled patients for routine appointments but also triaged patients for emergency appointments.
- Communicated eligibility and coverage for treatment to the providers for their patients.
- Responsible for monitoring the schedule of a bustling clinic so that providers didn't get overwhelmed.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Enhanced patient satisfaction by addressing concerns and providing prompt resolutions.
- Developed strong relationships with patients, fostering trust and commitment to their care plans.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations at all times.
- Coordinated patient referrals to specialists or additional services when necessary, providing seamless continuity of care for optimal patient outcomes.
- Addressed bad debts in line with set protocols.
Patient Relations Associate
Madison Family Dental Associates
05.2021 - 10.2021
- Greeted and checked patients in for their appointments.
- Explained insurance coverage to patients while going over estimates with them.
- Entered insurance through Desco and searched insurance coverage through their websites to gather coverage details.
- Experience using Desco software to schedule appointments, enter insurance and enter payments.
- Monitored schedules of dentists and hygienists to fill openings or change appointments.
- Able to answer multi-line phones quickly.
- Multi-tasked things by priority and efficiently.
- Followed through with requests from dentists, team members, and coordinators.
Assistant Manager
Country Meadows Apartments
02.2020 - 05.2021
- Helped to manage an apartment complex of 445 apartments.
- Provided solutions to tenant complaints.
- Provided excellent customer service to our residents.
- Typed all leasing paperwork for new and existing residents,
- Maintained tenant information in Yardi as well as physical files.
- Managed rent payments as well as follow up with any payment concerns.
- Ordered supplies for the office.
- On-call for resident emergencies and responded to several health emergencies.
- Provided apartment tours and all necessary information to prospective tenants.
- Answered multi-line phones in a busy office.
Customer Service Representative
Willy Street Co-op
08.2018 - 02.2020
- Answered high-volume calls on multi-line phones, provides answers to questions or directs phone calls to the proper department.
- Assisted customers in filling out forms to become owners and enters their information into the system.
- Handled customer complaints and questions.
- Assembled new owner packets.
- Helped to cover fellow shift supervisor's breaks.
- Managed owner account information.
- Greeted customers coming into the store while also making sure to thank customers as they were leaving.
- Helped cashier during busy times.
Depositor
Willy Street Co-op
08.2018 - 02.2020
- Responsible for counting safe before the store opens and verifying it's correct.
- Made drawers for each cashier during the day.
- Verified that the loans from the day before and cash pick-ups match what is in the system.
- Verified that cashier's coupons, checks, gift cards, and refunds match what's in the system.
- Assembled the cash deposit for pick up and paid back any change orders to the bank.
- Assembled a packet of all the financial bookwork for the deposit to be sent to our finance department.
- Called the bank if any alterations to a change order needed to occur.
- Covered breaks for supervisors and customer service reps.
Shift Supervisor
Willy Street Co-op
03.2018 - 02.2020
- Managed 12 to 14 employees during my shift.
- Provided excellent customer service and trained new cashiers to provide the same.
- Covered breaks for cashiers, the customer service desk, and absences.
- Made drawer loans for cashiers and take drawer pick-ups from cashiers.
- Worked closely with all departments in our store.
- Maintained the commons area.
- Responsible for coaching cashiers when errors were made.
- Was also promoted to Depositor during this time and also was asked to cover one shift a week at the Customer Service desk.
Assistant Store Leader
Kwik Trip
05.2017 - 03.2018
- Managed store operations which included opening bookwork, helping in all areas of the store as needed and managing a staff of 25 employees.
- Counted and verified cashier deposits from day before.
- Made sure that data matched the financials in the database and then put together our deposit for the bank.
- Created and posted the weekly schedule and daily planners.
- Verified weekly hours, approved time off and also ran payroll for each pay period.
- Assisted in hiring, performance management of employees, writing performance appraisals, and termination of employment if needed.
- Helped with recruiting and participated in hiring events in the Madison area.
- Provided excellent customer service to all customers, both internal and external.
- I was on-call to cover shifts as needed in any part of the store, including the kitchen.
- Assisted in training new assistant store leaders for our district, new co-workers for our store and other stores.
- Helped with the set up of the new locations in Watertown and Black Earth. Everything from stocking, building displays, helping to train and working their grand opening events.
Manager on Duty
Willy Street Co-op
07.2016 - 05.2017
- Helped open the Northside location from building displays, stocking, ordering product, helping with plan design and was part of the grand opening event.
- Managed day-to-day store operations, including scheduling employee breaks, provided coverage to departments that may be short-staffed and managed 15 to 20 employees at a time
- Received on average 10 to 15 deliveries per shift, audited products to ensure inventory correctness, and stocked products in a timely fashion
- Provided excellent customer service by ensuring every customer found what they needed and made suggestions based on what they were looking for.
- Remained calm while addressing issues with customers and difficult-to-handle situations (vandalism, theft, trespassing, and loitering)
- Assisted with training new employees to ensure they are providing quality customer service and are properly representing Willy Street and its products
- Provided coaching when necessary to ensure employees followed policy and always provided positive reinforcement.
Auditor and Receiver
Willy Street Co-op
03.2013 - 07.2016
- Accurately received and audited an average of 45 deliveries per day
- Entered all new data into our in-store inventory system, including new product
- Received and processed up to 50 to 60 invoices a day; this included invoices from deliveries as well as mailed-in invoices from companies
- Performed regular price updates and price audits on the sales floor.
- Participated in each quarterly inventory and audited the counts from our outside inventory company
- Provided excellent internal and external customer service to employees and vendors.
Grocery Shift Supervisor
Willy Street Co-op
06.2012 - 03.2013
- Supervised a team of 8 to 10 employees depending on the shift.
- Efficiently processed all grocery deliveries, including frozen foods, dairy, packaged products, and bulk items
- Trained all new employees to follow store policies and provide excellent customer service
- Coached employees when needed by solving conflicts, addressing performance issues, and providing positive reinforcement
- Modeled excellent customer service skills by striving to find what a customer needed or suggest an alternative option.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Collaborated with management to plan special events or promotions.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Checked orders for quality and completeness.
Grocery Stocker
Willy Street Co-op
03.2012 - 06.2012
- Worked within a team to stock large daily deliveries of grocery product to the sales floor and organized surplus product into back stock
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Rotated and faced product displays for optimal visual appeal.
- Ordered additional stock when needed from vendors or suppliers to maintain appropriate inventory levels.
- Ensured that all products were properly labeled according to company standards.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Monitored temperature of coolers, freezers, and refrigerators as needed to ensure food safety regulations are met.
- Organized backroom storage areas in order to maximize space utilization.
- Responded quickly to any customer inquiries or complaints regarding stocked items.
- Built promotional displays for featured products in accordance with corporate marketing plans.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Updated pricing and sales signs to promote merchandise.
- Maintained current and accurate inventory with cycle counts and audits.
Lead Sales Manager
Mounds Pet Food Warehouse
02.2010 - 02.2012
- Assisted with hiring and termination of employees when requested.
- Assisted with scheduling, time off requests and payroll.
- Coached employees in successful selling methods and encouraged cross-selling for additional products.
- Assisted with store manager responsibilities such as scheduling, hiring, and training employees.
- Counted the safe, set up cash drawers for the day and created deposits for the day.
- Answered customer service phone calls.
- Assisted with receiving and stocking 4 to 5 large deliveries a day.
- Organized surplus products in the warehouse.
- Helped customers find what they needed, answered questions, found solutions and products to fit their needs for their pets.
Store Support Manager
PetSmart
02.2005 - 12.2009
- Counted the safe, counted in and counted down cash drawers for the day.
- Created a deposit every day.
- Answered customer service phone calls.
- Covered all departments when break coverage was needed or if there was a call for assistance.
- Helped customers find solutions and products that would fit their needs for their pets.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store's overall success.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Education
Certificate - Human Resources Generalist
Academy to Innovative HR
05-2024
Certificate - Workplace Health And Wellbeing
Academy to Innovative HR
04-2024
Certificate - Management
Kwik Trip University
La Crosse, WI08.2017
High School Diploma -
Mount Horeb High School
Mount Horeb, WI06.2004
Bachelor of Science - Human Resources Management
Herzing Univeristy
Madison, WISkills
- Employee Relations
- Recruiting
- Training development
- Performance Evaluation
- Interdepartmental Coordination
- People-oriented
- Project Planning
- Training programs
- Customer Relations
- HRIS proficiency
- HR policies and procedures expertise
- Maintains confidentiality
- Staff Management
- Interviewing techniques
- New employee orientations
- Microsoft Office and Docusign
- Exit Interviews
- Microsoft Office Suite expert
- HR Policies Compliance
- Employee Handbook Development
- Leadership Development
- Human Resources Operations
- Human Resource Information System HRIS
- Exit Interviews and Processes
- Expense Tracking
- Staff Development
- Operations Management
- Policy Implementation
- Staff Training and Development
- Time Management
- Complex Problem-Solving
- Team Leadership
- Customer Relationship Management (CRM)
- Verbal and written communication
References
References available upon request.
Timeline
Human Resources Coordinator
Luminex
08.2023 - Current
Administrative Assistant
SSM Health Davis Duehr Dean
01.2023 - 08.2023
Patient Relations Coordinator
Madison Family Dental Associates
10.2021 - 01.2023
Patient Relations Associate
Madison Family Dental Associates
05.2021 - 10.2021
Assistant Manager
Country Meadows Apartments
02.2020 - 05.2021
Customer Service Representative
Willy Street Co-op
08.2018 - 02.2020
Depositor
Willy Street Co-op
08.2018 - 02.2020
Shift Supervisor
Willy Street Co-op
03.2018 - 02.2020
Assistant Store Leader
Kwik Trip
05.2017 - 03.2018
Manager on Duty
Willy Street Co-op
07.2016 - 05.2017
Auditor and Receiver
Willy Street Co-op
03.2013 - 07.2016
Grocery Shift Supervisor
Willy Street Co-op
06.2012 - 03.2013
Grocery Stocker
Willy Street Co-op
03.2012 - 06.2012
Lead Sales Manager
Mounds Pet Food Warehouse
02.2010 - 02.2012
Store Support Manager
PetSmart
02.2005 - 12.2009
Certificate - Human Resources Generalist
Academy to Innovative HR
Certificate - Workplace Health And Wellbeing
Academy to Innovative HR
Certificate - Management
Kwik Trip University
High School Diploma -
Mount Horeb High School
Bachelor of Science - Human Resources Management
Herzing Univeristy