Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Alvarado

Miami,FL

Summary

Compassionate Shelter Worker with background in providing support to individuals experiencing homelessness or displacement. Skilled in coordinating resources, managing daily operations of shelters, and facilitating educational workshops to promote self-sufficiency among clients. Strengths include crisis management, conflict resolution, and communication skills. Demonstrated impact through increased client engagement and improved resource allocation in previous roles.

Overview

3
3
years of professional experience

Work History

Shelter Worker

Garda Federal
Chicago, IL
03.2024 - 01.2025
  • Developed relationships with local community resources to ensure access to additional services for shelter residents.
  • Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
  • Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
  • Counseled clients on a variety of topics including job search strategies, budgeting techniques, and housing options.
  • Provided crisis intervention and emotional support to individuals in need of assistance.
  • Inspected living quarters regularly for cleanliness standards according to established guidelines.
  • Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
  • Collaborated with case managers regarding client progress towards goals set forth in their individual service plans.
  • Provided transportation to appointments or other necessary locations when requested by clients.
  • Participated in multidisciplinary team meetings to discuss best practices for helping individuals reach their goals.
  • Assisted with the intake process by gathering information from clients and verifying eligibility for services.
  • Conducted safety checks of all areas of the facility while on duty.
  • Monitored recreational facilities during leisure hours ensuring safe participation by all guests.
  • Maintained accurate records of client interactions and progress towards goals.
  • Compiled monthly reports summarizing the activities occurring at the facility during that period.
  • Advised staff members on how best to handle difficult situations involving clients or other personnel.
  • Actuated emergency protocols in response to any potential danger or threat posed within the facility.
  • Facilitated weekly group activities focused on relationship building and life skills development.
  • Maintained accurate records of client data using appropriate software programs.
  • Educated volunteers on proper procedures related to working within a shelter environment.
  • Coordinated meetings between clients and other social service providers as needed.
  • Assisted in developing individual service plans that met the needs of each resident.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.

Private Nanny

Private Family Client
Miami, FL
04.2023 - 01.2024
  • Transported the children safely to appointments, social engagements or recreational activities.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Prepared meals according to dietary needs of the family's children.
  • Facilitated playdates between siblings or friends in order to foster social interaction among peers.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Participated in professional development activities such as trainings or workshops related to childcare topics.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Administered medication according to parental instructions.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Provided supervision and guidance to ensure safety of children in all situations.

Restaurant Server

Pizzamia1
Miami, FL
03.2023 - 12.2023
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Ensured compliance with health and safety regulations.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Followed up on guest requests in a timely manner.
  • Processed payments from customers using cash registers or POS systems.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Recorded orders accurately into the Point of Sale system.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Monitored inventory levels of all products used in restaurants operations.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Assisted other servers as needed during peak hours or special events.
  • Accurately tallied checks at the end of each shift.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Calculated charges, issued table checks, and collected payments from customers.

Dental Receptionist

Doral Dental Studio
Miami, FL
01.2022 - 06.2022
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Monitored supply levels within the office and ordered new materials as needed.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Collected payments from patients in accordance with established policies and procedures.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Processed referrals to specialists when required by the dentist.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
  • Gathered medical information, dental health history and vitals from patients.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.

Education

High School Diploma -

Ronald W. Reagan/Doral Senior High School
8600 NW 107th Ave, Doral, FL 33178
06-2020

Skills

  • Client advocacy
  • Self-care practices
  • First aid and CPR
  • Resilience and persistence
  • De-escalation techniques
  • Mental health support
  • Boundaries maintenance
  • Professionalism and ethics
  • Cross-cultural sensitivity

Timeline

Shelter Worker

Garda Federal
03.2024 - 01.2025

Private Nanny

Private Family Client
04.2023 - 01.2024

Restaurant Server

Pizzamia1
03.2023 - 12.2023

Dental Receptionist

Doral Dental Studio
01.2022 - 06.2022

High School Diploma -

Ronald W. Reagan/Doral Senior High School

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Johanna Alvarado