Jennifer Barrios
Atlantic City,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Manager
Evolution Gaming
01.2024 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Floor Supervisor
Evolution Gaming
09.2023 - 12.2024
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Game Presenter
Evolution Gaming
02.2023 - 09.2023
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
- Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.
- Dealt cards and compared hands to determine winners of games such as blackjack, poker and baccarat.
- Hosted Game shows.
Restaurant Hostess
Angeline's by Michael Symon
01.2023 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Shift Supervisor
Harrah's Casino & Hotel
09.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
MBA - Finance
Stockton University
Absecon, NJ05.2026
Skills
- Customer Service
- Problem-solving abilities
- Professionalism and Integrity
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excel proficiency
- Analytical Problem Solving
Certification
- NJ Casino Gaming License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Team Manager
Evolution Gaming
01.2024 - Current
Floor Supervisor
Evolution Gaming
09.2023 - 12.2024
Game Presenter
Evolution Gaming
02.2023 - 09.2023
Restaurant Hostess
Angeline's by Michael Symon
01.2023 - 09.2023
Shift Supervisor
Harrah's Casino & Hotel
09.2021 - 01.2023
MBA - Finance
Stockton University