Jennifer Bartholomeo
Union City,NJ
Summary
Dedicated Retail professional with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure, problem solving, developing a culture of retention and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flagship General Manager
Swarovski
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Express Graden State Plaza
03.2018 - 03.2021
- Maintains brand integrity through high standards of excellence and execution for customer experience, promotional pricing, markdowns, visual merchandising, and facilities maintenance teams, which may be reflected through Customer Experience Survey scores.
- Develops successful teams and builds bench strength in the store by overseeing all aspects of interviewing & hiring, risk management & loss prevention training, as well as ensuring communication is filtered to the leadership team and staff via weekly manager meetings and conference calls, in addition to administering periodic performance reviews.
- Audits all schedules to guarantee staffing levels align with needs of the business and actively manage sales floor by deploying associates to capitalize on the business.
- Maintains proficient business acumen and operational efficiency & accountability by facilitating all store inventories, maintaining daily banking, and writing annual business plans to align with company goals.
- Maintains a high execution of both Operational & Loss Prevention audits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Flagship Operations Manager
David Yurman
03.2017 - 03.2018
- Deliver controllable expenses on and/or under expense budgets
- Ensure all company policies and procedures are communicated appropriately and followed by all store associates
- Establish a culture of inventory care and management by ensuring all inventory counts/audits is conducted in compliance with company standards.
- Maintain proper care standards for the product to ensure quality sale-able condition
- Establish and maintain store opening and closing procedures and create staff work schedules that ensure appropriate store coverage to meet the needs of the business
- Embrace technology to enhance customer experience and create expectation with associates to utilize
- Ensure all security procedures are communicated appropriately and followed by all store associates
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
Banana Republic—86th and 3rd (9M)
08.2016 - 03.2017
- Maintains brand integrity through high standards of excellence and execution for customer experience, promotional pricing, markdowns, visual merchandising, and facilities maintenance teams, which may be reflected through Customer Experience Survey scores
- Develops successful teams and builds bench strength in the store by overseeing all aspects of interviewing & hiring, risk management & loss prevention training, as well as ensuring communication is filtered to the leadership team and staff via weekly manager meetings and conference calls, in addition to administering periodic performance reviews
- Audits all schedules to guarantee staffing levels align with needs of the business.
- Manage New York City District Payroll
- Maintains proficient business acumen and operational efficiency & accountability by facilitating all store inventories, maintaining daily banking, and writing annual business plans to align with company goals
- Maintains a high execution of both Operational & Loss Prevention audits.
Operations Manager (15M)
Banana Republic-New York, NY
01.2013 - 01.2016
Store Manager (Express LLC.)
Express—New York Flagship (2 Million)
02.2011 - 08.2013
- Maintains brand integrity through high standards of excellence and execution for customer experience, promotional pricing, markdowns, visual merchandising, and facilities maintenance teams, which may be reflected through Customer Experience Survey scores
- Develops successful teams and builds bench strength in the store by overseeing all aspects of interviewing & hiring, risk management & loss prevention training, as well as ensuring communication is filtered to the leadership team and staff via weekly manager meetings and conference calls, in addition to administering periodic performance reviews
- Audits all schedules to guarantee staffing levels align with the needs of the business and actively manage the sales floor by deploying associates to capitalize on the business in different zones while managing breaks and lunches
- Maintains proficient business acumen and operational efficiency & accountability by facilitating all store inventories, maintaining daily banking, and writing annual business plans to align with company goals
- Maintains a high execution of both Operational & Loss Prevention audits.
General Manager of Service
Old Navy-New York, NY
01.2009 - 01.2011
- Build effective teams and drive a culture of high performance and engagement.
• Support the execution of performance goals and developmental plans for store team.
• Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.
• Recruit, hire, onboard, develop and lead a team of managers and employees.
• Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape. • Promote community involvement.
• Leverage an omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.
Education
Bachelor of Arts - History
Angelo State University
San Angelo, TXSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and Development
- Brand Awareness
- Retail Management
- Leadership Development
- Strategic thinker
Certification
- Conflict Resolution
- Coaching for Head of Stores
- Situational Leadership II
- Handling Employee Issues & Investigations
- Decision Making
- Customer Experience Officer training
- Individual Development objective training
- Growth Mindset for Leaders
Timeline
Flagship General Manager
Swarovski
03.2021 - Current
General Manager
Express Graden State Plaza
03.2018 - 03.2021
Flagship Operations Manager
David Yurman
03.2017 - 03.2018
General Manager
Banana Republic—86th and 3rd (9M)
08.2016 - 03.2017
Operations Manager (15M)
Banana Republic-New York, NY
01.2013 - 01.2016
Store Manager (Express LLC.)
Express—New York Flagship (2 Million)
02.2011 - 08.2013
General Manager of Service
Old Navy-New York, NY
01.2009 - 01.2011
Bachelor of Arts - History
Angelo State University