Jennifer Bartrow
Kerhonkson Accord First Aid Squad
Kerhonkson,NY
24
years of professional experience
Detail-oriented Administrative Professional experienced in office operations coordination and scheduling appointments. Delivered reliable client support through effective multi-line call handling and confidential information management. Focused on maintaining organized workflows and facilitating responsive communication to ensure smooth daily operations.
Work History
Chief Assistant
2 Months- Supported Chief Officer through daily squad coordination and routine administrative task execution.
- Coordinated outreach to members to confirm coverage details and communicate schedule changes.
- Monitored changing emergency priorities and adjusted response to leadership requests in a timely manner.
- Ensured follow-through on assigned tasks to support reliable squad operations
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendar scheduling meetings and appointments while coordinating travel arrangements to optimize time.
- Monitored incoming calls and email messages, triaged executive correspondence, and handled responses to maintain efficient communication.
- Managed paperwork filing and maintained organized computer-based information.
Home Health Caregiver
2 Years 5 Months- Provided hands-on support for bathing, grooming, dressing, and routine daily personal care for clients.
- Monitored client condition and communicated changes promptly to support continuity of care with family members and care teams.
- Prepared nutritious meals and supported feeding routines to maintain adherence to dietary requirements.
- Provided medication reminder support to strengthen adherence to prescribed care plans.
- Supported safe mobility transfers and ambulation to maintain patient safety through proper lifting techniques.
- Maintained clean, organized living spaces through light housekeeping and laundry tasks to support daily living standards.
- Delivered companionship and emotional support to maintain client comfort and overall well-being.
- Established effective communication with patients and families by actively listening and applying empathy throughout interactions.
Patient Service Representative
9 Years 10 Months- Oversaw patient registration demographic maintenance and insurance verification workflows to ensure accurate front-desk intake records.
- Managed appointment scheduling, coordinated follow-ups, and optimized provider calendars to maintain efficient patient flow.
- Verified eligibility, obtained referrals, and resolved coverage issues to maintain continuity of care and reduce access delays.
- Maintained electronic health records by documenting patient information accurately and following compliant information-handling procedures.
- Handled patient questions to support smooth visit procedures and ensure concerns reached appropriate clinical staff.
- Provided role-specific training covering scheduling systems, registration standards, and patient service protocols for new front-desk staff.
- Enforced HIPAA privacy and security requirements while handling sensitive records and assisting with confidential patient interactions.
- Resolved sensitive patient concerns professionally and empathetically, supporting trust-building communication within the clinic environment.
- Provided exceptional patient support by responding to questions and addressing concerns to maintain service quality.
- Reviewed, processed, and delivered medical records requests to protect patient privacy while ensuring timely availability for healthcare providers.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Monitored appointment attendance by placing timely reminder calls, reducing no-shows to maintain clinic productivity.
- Operated multi-line phone systems to support efficient office operations and promptly route calls to appropriate personnel.
- Delivered compassionate patient support by assessing financial concerns and assisting with resource navigation and payment option selection.
- Managed high-pressure scenarios with controlled responses to resolve difficult situations.
Medical Administrative Assistant
1 Year 4 Months- Coordinated front-desk intake, insurance verification, and patient registration for efficient daily workflow.
- Managed patient scheduling, appointment confirmations, and calendar coordination across multiple providers.
- Processed medical records, referrals, and prior authorizations while maintaining HIPAA-compliant documentation.
- Communicated with patients, physicians, and payers to resolve scheduling and administrative concerns.
Customer Service Representative
8 Years 9 Months- Managed inbound customer call queue, triaged service inquiries, and resolved issues with accurate, professional communication.
- Coordinated technician route scheduling and appointment times for pest control services based on customer availability.
- Updated account records and service notes in CRM systems for consistent data accuracy.
- Scheduled pest control appointments, coordinating technician routes and customer availability.
- Scheduled and communicated work order special instructions with field technicians, ensuring alignment on schedule changes.
- Maintained organized records for recurring service accounts, renewals, and customer preferences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Floriculture Management
High School Diploma
Skills
Team development
Meeting facilitation
Streamlined scheduling
Schedule management
Office operations coordination
Emergency response coordination
Professional demeanor
Client relations
Appointment organization
Efficient scheduling
Multi-line phone operation
Timeline
Chief Assistant
Kerhonkson Accord First Aid Squad
08.2026 - CurrentRead More
Home Health Caregiver
Private Home Care Services
03.2024 - 08.2026Read More
Patient Service Representative
Sun River Health Care
05.2014 - 03.2024Read More
Medical Administrative Assistant
Columbia Doctors Medical Group
10.2012 - 02.2014Read More
Customer Service Representative
JP McHale Pest Management
01.2003 - 10.2011Read More
Yorktown Technical School
Floriculture Management
Read More
Mahopac High School
High School Diploma
Read More