Jennifer Basalla

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Work closely with leadership for improvements and po

Receiving information and reviewing for completeness and eligibility for review.

Up to date on current policies.

Preparing payment determinations, defaults and dismissals.

Organizing case files and prepares documents for reviewers.

Performing accurate and timely data entry.

Performing any other related duties as assigned by leadership.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

Resolving billing issues identified by internal systems as well as insurance carriers per NYS WC fee schedule.

Review of claim denials and payer requirements for corrective action and prevention in the future.

Follow the guidelines and act in compliance per the NYS WC fee schedule.

Work in conjunction with the Ophthalmology department at the hospital in ensuring that worker's compensation bills go out timely and correctly.

Resolving billing issues identified by internal systems as well as insurance carriers. Review of claim denials and payer requirements for corrective action and prevention in the future.

Kept accurate records of all activity and conversations for each file.

Follows the guidelines and act in compliance with local, state or federal laws and regulations. Reviewed patient bills for accuracy and completeness, and obtained any missing information.

Check in and check out of patients, billing, administration of specific vision tests on patients, obtaining medical history, daily opening and closing procedures, verifying insurance, work with billing company on rectifying claims, and oversee the front desk office staff.