Overview
Work History
Education
Skills
ABOUT ME
Certification
Timeline
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Jennifer Batista

Indianapolis,USA

Overview

20
20
years of professional experience
1
1
Certification

Work History

Material Handler

Fedex Express
10.2020 - Current
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Owner

JB Cleaning Services
08.2020 - Current
  • Managed a team that delivered highly-rated, punctual and reliable cleaning services while building customer loyalty and improving customer satisfaction
  • Motivated team members to produce quality work on all assigned work areas
  • Participated in recruiting, interviewing and training staff in both English and Spanish

Customer Service Representative

American Airlines
10.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Supervisor/Manager

Speedway
08.2018 - 02.2021
  • Supervised accurately the completing of all paperwork such as counting money, scan audits, make bank deposits, processing invoices, accepting and verifying deliveries
  • Supervised the day to day task assignment and performance of team associates
  • Adhered to all city, county and states regulations to establish safety, security, quality and store operations policies

Ticket/Gate Manager

PrimeFlight Aviation LaGuardia Airport
02.2016 - 07.2018
  • Built and maintained effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
  • Managed efficiently check-in and ticketing process while verifying travelers proper documentation
  • Operated smoothly the management of five airline companies with 300 employees while practicing safety-conscious behaviors in all processes

Office Manager and Secretary

Exit Realty
05.2005 - 01.2009
  • Managed collection of documents and information received internally and externally
  • Organized business calendars and prepared meetings from start to completion of projects, often with deadline pressures
  • Handled inbound and outbound client calls while staying up to date on emails, voicemails and follow ups
  • Maintained accurate database electronically and compiled monthly, quarterly and yearly data reports

Education

Associate Of Science - Computer Science

DeVry University
Ohio, IL
06.2025

Skills

  • Microsoft word
  • Excel
  • Power Point
  • 40 WPH
  • Computer Technology
  • Communication
  • Work Ethic
  • Problem - Solving
  • Collaboration
  • Attention to Detail

ABOUT ME

Languages: English, Spanish | Typing: 40 WPM | Office Suite: Google G-Suite, Microsoft Office Suite

Certification

CPD - Cyber security

Network and net work security

Manage security risk

Linux and SQL

Timeline

Customer Service Representative

American Airlines
10.2023 - 04.2024

Material Handler

Fedex Express
10.2020 - Current

Owner

JB Cleaning Services
08.2020 - Current

Supervisor/Manager

Speedway
08.2018 - 02.2021

Ticket/Gate Manager

PrimeFlight Aviation LaGuardia Airport
02.2016 - 07.2018

Office Manager and Secretary

Exit Realty
05.2005 - 01.2009

Associate Of Science - Computer Science

DeVry University

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