Jennifer Batton
Baytown,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Pine Ridge Health & Rehabilitation Center
Livingston, TX
04.2023 - 10.2023
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Reported changes in patient condition to registered nurse or physician.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
Custodial Worker
Lonestar NGL
Mont Belvieu, TX
01.2022 - 04.2023
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
- Transported garbage bags to dumpster using handcart or forklift truck if available.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Reduced cleaning time significantly while maintaining company quality standards.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Notified building managers about needed repairs to maintain public safety.
- Cleaned kitchen areas including counters, appliances, cupboards and dining area surfaces.
- Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Performed routine maintenance tasks such as painting walls, repairing minor plumbing issues or changing locks on doors.
- Operated carpet extractors and floor buffers according to instructions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Operated floor scrubbing machines to clean carpets or rugs; replaced light bulbs when necessary.
- Checked security of building after closing, ensuring that all doors are locked and lights are off.
- Maintained accountability for building keys, master keys and access cards.
Customer Service Representative
Service King Collision Center
Baytown, TX
01.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Custodial Clerk/Supervisor
Coldspring-oakhurst Cisd
Coldspring, TX
08.2017 - 01.2021
- Plans
- Organizes
- Coordinates
- Assign direction
- Provides training and work reviews of assigned staff
- Provides input when during the preparation of employee performance evaluations
- Participate in the interview and hiring process.
- Organize and assign the work, sets priorities, and follow up to ensure coordination and completion of assigned work.
- Ensures proper safety precautions are followed.
- Assist in the development and administration of the budget, assist with the purchasing and accounting of the equipment and supplies
- Advice on matters concerning related matters
- Organized and maintained filing systems for confidential documents.
- Helped team members use supplies efficiently to achieve department objectives and reduce waste.
- Standardized purchase of all equipment, tools and supplies to control costs.
- Monitored the cleanliness of all areas within the facility on a daily basis.
- Inspected restrooms regularly and ensured that they were stocked with necessary supplies.
- Scheduled preventative maintenance activities for the facility's HVAC systems and other mechanical systems as needed.
- Performed regular maintenance checks on all custodial equipment used by staff members.
- Responded quickly to emergencies requiring special attention from the custodial team such as floods or spills.
- Resolved conflicts between custodian personnel in a professional manner.
- Documented incidents or accidents involving custodial staff members and reported them to management immediately.
- Prepared annual budget estimates related to labor costs associated with the custodial team.
- Maintained accurate records of time worked, supplies ordered, and equipment repairs.
- Coordinated with vendors to ensure timely delivery of janitorial supplies.
Education
High School Diploma -
Crosby High School
Crosby, TX05-2004
Skills
- Quality Assurance
- Patient Relations
- Condition Monitoring
- Medical Terminology Knowledge
- Patient-Focused Care
- Direct Patient Care
- Patient Lifting
- Infection Control Procedures
- Mobility Assistance
- Electronic Charting
- Transporting Patients
- Light Housekeeping
- Reliable Transportation
- Database Administration
- HIPAA Compliance
- General Housekeeping Ability
- Complex Problem-Solving
- Assisting With Personal Grooming
- Bedside Manner
- Data Collection
- Account Updating
- Complaint Resolution
- Appointment Scheduling
- Information Security
- Data Entry
- Inbound and Outbound Calling
- Report Generation
- Call Management
- Scheduling
- Paperwork Processing
- Documentation
- Credit Card Payment Processing
- Customer Relations
- Customer Service
- Multi-Task Management
- Coordination
- Positive and Professional
- Microsoft Outlook
- Office Equipment Proficiency
- Prioritization
- Microsoft Excel
- Calendaring
- Computer Proficiency
- Critical Thinking
- Filing
- Clerical Support
- Security Awareness
- Identification Verification
- Security Team Coordination
- Premises Surveillance
Timeline
Certified Nursing Assistant
Pine Ridge Health & Rehabilitation Center
04.2023 - 10.2023
Custodial Worker
Lonestar NGL
01.2022 - 04.2023
Customer Service Representative
Service King Collision Center
01.2021 - 01.2022
Custodial Clerk/Supervisor
Coldspring-oakhurst Cisd
08.2017 - 01.2021
High School Diploma -
Crosby High School
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