I am an experienced sales manager who is passionate about growth, helping people, and the business through ethical practices, training, coaching, and effective communication. I have 10+ years of business experience, administration, and personnel leadership. I excel at leading teams and working one-on-one with my employees. I'm looking for a new opportunity where I can invest in others and help them and the business thrive.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Admissions Representative
Charter College
Vancouver
03.2022 - 11.2023
Worked on campus for a year and then transferred to the online team where I worked remotely.
Worked expertly with Microsoft Teams, Word, Excel, and PowerPoint
Built and presented PowerPoints for both training and motivational purposes and delivered them to my team. My material is still used for training purposes.
Received award and recognition for Admissions Representative of the MOD by obtaining the most enrollments in the company
Received certification of recognition for enrolling the most referred prospective students.
Supported students through admissions process by answering questions and assisting with enrollment forms.
Met prospective students, offered information and represented institution by attending high school job fair events.
Attracted and recruited students by communicating Charter College's information via phone and email.
Conducted hundreds of interviews with participants to assess eligibility.
Triumphantly enrolled and started over 200 students in my 20 months with Charter College
Cashier
Reick LLC
Vancouver, WA
02.2018 - 03.2022
Addressed customer needs and made product recommendations to increase sales.
Expertly learned all about the hundreds of products we offered and continually took online trainings to stay up-to-date.
Built relationships with customers to encourage repeat business, including signing with our Deaf customers.
Worked flexible schedule and extra shifts to meet business needs, including some holidays.
Answered questions about store policies and addressed customer concerns.
Operated cash register for high-volume cash transactions with excellent accuracy levels.
Lead Sales / Sales Manager
Express Locations, a T-Mobile Retailer
Spokane, WA
04.2017 - 12.2017
Provided outstanding customer service and worked well with internal team members to accomplish goals
Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Evaluated performance against goals and implemented appropriate development plans.
Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Store Manager
Connect Wireless
Cheney, WA
03.2016 - 01.2017
Approved regular payroll submissions for employees.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assisted with hiring, training and mentoring new staff members.
Created schedules, gave performance reviews, and created an incredible sales environment
Advertised and created ideas for grand re-opening after remodel
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled product placement, display, and visual merchandising standards
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Mybullfrog.com/Go Wireless
Mountain Home, ID
07.2010 - 03.2016
Collaborated with the marketing team to strategize and implement campaigns to drive sales and engage with the community
Designed event launches to promote new products
Trained/ coached team members and established, achieved, and exceeded goals
Received exceptional customer service reviews w/ a history of high Net Promoter Score and Google reviews
Built schedules, presented performance reviews, and brainstormed creative sales competitions to boost rep performance.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
Approved regular payroll submissions for employees.
Assisted with hiring, training, and mentoring new staff members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Arts in Social Sciences -
Washington State University
Vancouver, Washington
01.2020 - 12.2022
Associate of Arts -
Clark College
Vancouver, WA
2017.12 - 2018.12
Skills
Excellent Written and Verbal Communication Skillsundefined